Company

Cox Automotive - USA

Job Family Group

Information Technology

Job Profile

Technical Analyst I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Technical Analyst I (TA) serves as the primary technology contact for revenue-generating locations such as Manheim Auto Auctions. This role is responsible for ensuring the integrity, availability, and security of local technology infrastructure while supporting business operations and strategic initiatives. The TA collaborates with cross-functional teams to implement and maintain hardware, software, and network systems, and plays a key role in incident resolution, change management, and disaster recovery planning. This position requires a high level of autonomy and technical proficiency across multiple domains including networking, end-user computing, and project execution.

Key Responsibilities

Serve as the single point of contact for technology at assigned revenue-generating locations.Procure, install, and maintain hardware and software systems including desktops, laptops, mobile devices, and peripheral equipment.Monitor infrastructure performance and availability; perform preventive maintenance and recommend upgrades.Maintain accurate documentation of physical assets and configuration records.Lead disaster recovery efforts and ensure business continuity through proactive planning.Troubleshoot and resolve incidents related to hardware, software, and network connectivity.Conduct root cause analysis and submit change requests to address recurring issues.Participate in location management meetings to align technology solutions with business needs.Manage local service contracts and ensure high uptime during critical business operations.Support corporate initiatives including device and software deployments.Train end users on new technologies and processes.Collaborate with project teams to assess and implement infrastructure changes.Maintain compliance with service acceptance criteria and configuration management standards.Provide reports and recommendations for continuous improvement in service delivery.

Qualifications

Minimum:

Bachelor’s degree in Business, Information Technology, Computer Science, or a related fieldThe right candidate could also have a different combination, such as 4 years’ experience supporting end-user computing devices in a business environment or a related roleHands-on experience with hardware installation, maintenance, and troubleshooting.Experience participating in change management processes and implementing infrastructure changes.Proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams.Experience supporting network infrastructure, including wireless technologies (WiFi, WAP).Experience supporting audio/visual systems and mobile technologies.Experience with Series/AS400 systems in a support capacity.Must be able to work onsite and travel up to 25%.Ability to lift up to 25 pounds, walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment.

Preferred:

Technical certifications such as A+, Network+, MCP, MCDST, or Apple Certified Support Professional (ACSP).Experience with identity and access management tools and practices.Experience supporting or managing technology in a high-pressure, revenue-generating environment.Experience with project management and stakeholder communication.Familiarity with data retention and legal archive requirements.Experience producing reports for field management and contributing to strategic technology planning.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.