**Description** **Introduction** **Hybrid position, onsite location: 7300 Beaufont Springs drive suite 200 Richmond, VA 23225** **Schedule: Monday - Friday 8:00 AM - 5:00 PM EST** Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Technical Analyst I with Parallon you can be a part of an organization that is devoted to giving back! **Benefits** Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Technical Analyst I to help us reach our goals. Unlock your potential! **Job Summary and Qualifications** **In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. You will be responsible for administration and internal support of the Company’s PCs, printers and related equipment.** **A Technical Support Specialist should be able to operate with a modest amount management oversite and to complete assigned tasks, prioritize assignments, research and develop updated procedures and be proactive under the guidance of fellow team members and the Senior Technology Support Specialist.** **In this role you will:** + **Provide desktop support and resolve complex application problems for onsite and WFH staff** + **Monitor and respond quickly and effectively to requests received through the IT helpdesk, quickly review assigned tasks and prioritize them accordingly.** + **Monitor Tech Support site for tickets assigned to the queue and distributed the tickets corresponding technician for a quick resolution.** + **Modify configurations, utilities, software default settings, etc. for the local workstation; be able to write bat files or vb scripts to automate workstation configurations.** + **Utilize and maintain the desktop support tracking software (Service Central)** + **Document internal procedures, to include- creating new and updating existing procedures to streamline the processes.** + **Ensure each workstation has a computer, monitor, keyboard, mouse and any additional specialized equipment** + **Install, test and configure new workstations, peripheral equipment and software** + **Maintain inventory of all equipment (Wasp), software and software licenses, be able to review and identify errors within the inventory system that have not been entered correctly and remediate the errors.** + **Manage PC setup and deployment for new employees using standard hardware, images and software (SCCM)** + **Adheres to and supports organizational IT&S standards, policies, and procedures.** + **Sphere of influence – End Users and Team Leads** **Qualifications:** + **Proficiency in English** + **Working knowledge of Window 10 operation system (and above)** + **Working knowledge of MS office 2019 (and above)** + **Working knowledge of TCP/IP** + **Working knowledge of Desktop and Laptop hardware (HP and Dell)** + **Bachelor’s degree in IT&S, Computer Science degree preferred.** + **Equivalent Work experience may substitute.** + **0-3 years of relevant technical experience.** "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Technical Analyst I opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.