Job Summary
The Support Operations Engineer plays a crucial role in ensuring the seamless operation of network systems by developing, maintaining, and enhancing SDWAN and Wireless WLAN (Cisco) solutions. This position is essential for delivering high-quality technical support and operational excellence, contributing to the overall efficiency of our IT infrastructure. (1.) Key Responsibilities
1. Develop And Implement Sdwan Configurations And Solutions Using Cisco Technologies To Enhance Network Performance And Reliability.
2. Maintain And Troubleshoot Existing Wireless Wlan (Cisco) Installations, Resolving Issues To Ensure Uninterrupted Service And User Satisfaction.
3. Collaborate With Clients To Gather New Requirements And Develop Features That Meet Their Operational Needs Within The Sdwan Framework.
4. Create And Maintain Comprehensive Documentation For Network Configurations, Troubleshooting Procedures, And Operational Guidelines.

Skill Requirements
1. Basic Understanding Of Sdwan Technologies And Wireless Wlan (Cisco) Operations.
2. Familiarity With Network Troubleshooting Tools And Methodologies.
3. Strong Problem-Solving Skills And Attention To Detail.
4. Fundamental Knowledge Of Network Protocols And Configurations.

Certification
1. Optional Certifications: Cisco Certified Network Associate (Ccna) Or Relevant Sdwan Certification.

Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.