At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Across our brands—including BrainBox AI, Nuvolo, Thermo King, Trane, and more—our teams combine deep technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet.
We invest in tomorrow’s possibilities—and in our people—by providing ongoing learning, mentorship, and opportunities to work with industry-leading technology. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.
Nuvolo is revolutionizing Integrated Workplace Management (IWMS). Our market leading system allows customers and partners to embrace the transformational power of modern, cloud-based management. Built on ServiceNow, Nuvolo is designed to meet the growing demands of modern digital workplace transformation initiatives. Nuvolo provides an integrated workplace management system (IWMS) for a broad range of customers across HealthCare, Retail, and large corporate enterprises. Our platforms deliver improved operational efficiency, higher service levels, better safety and at lower costs.
As a Technical Account Manager (TAM), you are a key member of our Professional Services team. You’ll focus on building and maintaining strong client relationships while providing technical expertise and support while ensuring the successful implementation and utilization of our products. This role plays a pivotal part in driving customer success, ensuring clients are not only satisfied but also empowered to maximize the value of Nuvolo products and services. The TAM also serves as a key escalation point for their assigned accounts, ensuring thoughtful resolution of any issues that arise.
Thrive at work and at home:
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off, including in support of volunteer and parental leave needs.
Educational and training opportunities through company programs along with tuition assistance and student debt support.
Learn more about our benefits here!
Where is the work:
This is a virtual position.
What you will do:
Our TAMs serve as the primary technical point of contact for assigned clients. Your in-depth understanding of their product usage, business processes and rules allows you to provide guided insight and applicable application configurations and minor enhancements.
Client Meetings, Communications and Reporting (25%)
Minor Enhancements and Incident triage; debugging complex code/business rules, remediation, implementation, within Nuvolo’s scoped applications on the ServiceNow Platform (60%)
Strategic Planning; quarterly priority review, product advocate and liaison (15%)
Key Responsibilities:
Serve as the main point of contact for your clients. Develop and maintain long-term business relationships.
Understand clients' technical requirements and objectives, and provide solutions and recommendations accordingly
Lead minor development efforts for enhancements enabling the customer experience as needed
Conduct regular check-ins with clients to evaluate their satisfaction and identify opportunities for improvement
Troubleshoot and support the timely resolution of support cases, configuration review and project related requirements
Collaborate with cross-functional teams to ensure smooth implementation and integration of our products and services. Working directly with Product Engineering for escalated issues.
Stay up to date with industry trends, technologies, and best practices to provide valuable insights and solutions to clients
Prepare and present reports and updates to internal stakeholders and clients as needed
What you will bring:
Bachelor's degree in a relevant field such as Computer Science or Engineering
2+ years working as a Developer in ServiceNow
OR 3+ years writing and debugging in JavaScript within the last 3 to 5 years
Exceptional customer service, account management and interpersonal skills
Proven track record of managing and resolving customer issues; solution design, development and implementation of enhancements
Understanding of ServiceNow Best Practices around Scripting and technical configurations
Client-side Scripting – Client Scripts, UI Policies and UI Policy Actions; GlideForm & GlideUser APIs.
Server-side Scripting – Business Rules, Script Includes, Script Actions, Scheduled Jobs, etc; GlideRecord, GlideSystem, & GlideDateTime APIs.
Fundamental understanding of Change Management, Incident Management and CMDB (CI's, CMDB Architecture)
Business Application Development (Scoped application development)
Table/Form/List Configuration and Customizations
Strong technical background and understanding of software and hardware systems
Ability to effectively manage multiple clients and projects simultaneously
Strong problem-solving skills and ability to think analytically and creatively
Self-motivated and proactive, with a strong sense of accountability and ownership
What separates you from other applicants?
ServiceNow Certified System Admin (CSA)
ServiceNow Certified Application Dev (CAD)
Experience ServiceNow scoped applications
Experience in the IWMS space
If you’re passionate about problem-solving and helping our clients address their most complex issues, this role is for you. We’re interested in self-motivated individuals who can lead clients on their own while collaborating with multi-disciplinary teams as needed in a high-performance-driven environment. As part of this role, you'll work in our Professional Services Team with the opportunity and tools to drive your career forward.
Compensation:
Base Pay Range: $ 72,000-$82,000
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to connect all people, physical locations, assets, and work. Our customers span multiple industries including healthcare, life sciences, financial services, government, and more. Hundreds of organizations trust Nuvolo to optimize their workplace operations.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.