Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center -  all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.

As the Technical Account Manager (VP) within this new venture at JPMorgan Chase, you will be responsible for developing and maintaining strong relationships with our largest and most complex enterprise clients. You will play a crucial role in ensuring the successful integration and adoption of our products, while also setting up scalable processes and operating models for long-term growth.

You are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

Job responsibilities:

Be an active contributor to the Customer Success teamServe as the primary point of contact for our first customerDevelop a deep understanding of the client's business needs, technical requirements, and integration complexitiesCollaborate closely with the Client Engineering team to ensure a smooth integration process and provide technical guidance when neededProactively identify and mitigate risks, escalate issues, and drive timely resolutionsEstablish and maintain strong relationships with key stakeholders at the client organization, fostering trust and credibilityProvide strategic insights and recommendations to optimize the client's use of our products and drive business valueWork cross-functionally with our internal teams (engineering, product, sales, etc.) to ensure seamless communication and alignmentContribute to the development of scalable processes, best practices, and operating models for future enterprise client onboarding, integration and supportCreate a feedback loop, run communication channels, manage weekly reports and be a thought-partner to the customer to facilitate cross-selling opportunitiesAbility to manage product roadmap and highlight inter-dependencies to anticipate and address client needs proactivelySupport with business reviews, memos and leadership updates

Required qualifications, capabilities and skills

Strong experience in a client-facing and/or technology-focused role, combining business acumen and technical proficiencyStrong technical understanding of SaaS products, APIs, and integration processesExcellent communication and interpersonal skills, with the ability to translate complex technical concepts to non-technical stakeholdersProven track record of building and maintaining strong client relationships at the enterprise levelExperience in project management, process improvement, and operational excellenceCreate materials of varying depths for senior leadership to facilitate decision-makingAbility to work in a fast-paced, dynamic startup environment and adapt to changing prioritiesPassion for fintech and a desire to drive innovation in the industry

This role will be instrumental in setting the foundation for our enterprise client success and scalability. As our first Enterprise Technical Account Manager, you will have the opportunity to shape the processes and operating models that will support our future growth.

 

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