Job Description

Key Responsibilities:

Technical Support: Provide expert TechNet product and service support to Commercial Account Managers and field sales teams, ensuring accurate and timely resolution of technical issues.Sales Enablement: Partner with Commercial Account Managers to support and help close high-value TechNet sign-ups and conversions through in-depth product knowledge and consultative selling techniques.Training & Education: Deliver targeted training to sales teams and customer-facing associates to enhance understanding of TechNet value propositions, functionality, and sales strategies.Troubleshooting & Problem Resolution: Act as a primary resource for diagnosing and resolving complex customer and internal issues related to TechNet platform usage and integration.Customer Engagement: Serve as a trusted advisor to key commercial accounts during TechNet onboarding and implementation, helping maximize adoption and satisfaction.Feedback & Collaboration: Gather and relay customer feedback to product and support teams to inform continuous improvement of TechNet offerings.

Qualifications:

3+ years of experience in commercial sales support, technical sales, or account management, preferably in the automotive aftermarket or a tech-enabled environmentStrong working knowledge of TechNet or comparable automotive service platformsExcellent communication and presentation skills; ability to tailor messaging to various audiencesProven track record of supporting complex sales processes and closing high-value accountsStrong troubleshooting and problem-solving abilitiesComfortable delivering group training and one-on-one coachingAbility to travel regionally as needed to support Commercial teams (estimated 20–30%)

Preferred Skills:

Prior experience supporting field sales teams or training frontline personnelCRM and reporting tool proficiency (e.g., Salesforce, Power BI)Familiarity with commercial repair shop operations and B2B service models

Compensation Range

52,200.00 USD PER YEAR - 58,725.00 USD PER YEAR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

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