Job Description

Key Responsibilities:

Technical Support: Provide expert TechNet product and service support to Commercial Account Managers and field sales teams, ensuring accurate and timely resolution of technical issues.Sales Enablement: Partner with Commercial Account Managers to support and help close high-value TechNet sign-ups and conversions through in-depth product knowledge and consultative selling techniques.Training & Education: Deliver targeted training to sales teams and customer-facing associates to enhance understanding of TechNet value propositions, functionality, and sales strategies.Troubleshooting & Problem Resolution: Act as a primary resource for diagnosing and resolving complex customer and internal issues related to TechNet platform usage and integration.Customer Engagement: Serve as a trusted advisor to key commercial accounts during TechNet onboarding and implementation, helping maximize adoption and satisfaction.Feedback & Collaboration: Gather and relay customer feedback to product and support teams to inform continuous improvement of TechNet offerings.

Qualifications:

3+ years of experience in commercial sales support, technical sales, or account management, preferably in the automotive aftermarket or a tech-enabled environmentStrong working knowledge of TechNet or comparable automotive service platformsExcellent communication and presentation skills; ability to tailor messaging to various audiencesProven track record of supporting complex sales processes and closing high-value accountsStrong troubleshooting and problem-solving abilitiesComfortable delivering group training and one-on-one coachingAbility to travel regionally as needed to support Commercial teams (estimated 20–30%)

Preferred Skills:

Prior experience supporting field sales teams or training frontline personnelCRM and reporting tool proficiency (e.g., Salesforce, Power BI)Familiarity with commercial repair shop operations and B2B service models

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Compensation Range

52,200.00 USD PER YEAR - 58,725.00 USD PER YEAR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

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