Onsite Support Key Responsibilities:

Provide on-site technical support to colleagues that includes, troubleshooting hardware and software related issues. Demonstrate a high-level of technical proficiency in diagnosing and resolving hardware issues. Offer an exceptional customer service and support experience to colleagues at the technical bar within designated local offices. Communicate technical solutions in a clear and understandable manner that addresses a colleagues concerns with a high degree of professionalism. Collaboration with other IT teams to ensure the seamless integration of systems and resolve various complex technical issues that cannot be resolved remotely. Support the business in aligning existing or new service delivery, support solutions to meet requirements and expectations whilst aligning to company strategies. Escalate unresolved or systemic issues to the appropriate IT support teams and follow-up to ensure timely resolution. Create or update existing documentation for common technical issues that facilitate colleague self-service.

Requirements:

Minimum of 2-3 years’ experience as an onsite support technician for Local Services (On-site Support Services) Technology Services.Strong customer service and communication skills.Proven ability to resolve and set up hardware to include desktops, laptops, and technical equipment.Familiarity with a variety of hardware, operating systems, and software applicationsAbility to problem-solve and work under pressure effectively and efficiently.Ability to adapt to changing technologies and user needs.Previous experience dealing with change delivery of local technical service teams.Propagate a culture of excellence, openness, communication, and support.Assist in the ongoing development and implementation of solutions that are appropriate for the WTW environment.Apply technology awareness and associated management skills to guide Service partner and other team members to achieve their full potential.Desired Qualifications, Microsoft Intune fundamentals and Microsoft Azure fundamentalsUnderstanding of Information Technology Infrastructure Library (ITIL) principles for delivering standardized IT services.

WTW is an Equal Opportunity Employer