Kforce has a client that is seeking a motivated and customer-focused Tech Support Level I to join their MSP team in Saint Louis, MO. Job Summary: This entry-level role is ideal for someone passionate about IT, eager to learn, and ready to provide hands-on support to a variety of clients. You'll be the first point of contact for technical issues, assisting with hardware/software troubleshooting, installations, and basic network support. Key Responsibilities: * Provide Tier 1 help desk support to clients via phone, email, and onsite visits * Tech Support Level I will troubleshoot and resolve basic hardware, software, and network issues * Assist with setup and configuration of desktops, laptops, printers, and mobile devices * Perform software installations, updates, and virus/malware removal * Support user account creation, password resets, and basic Active Directory tasks * Document all work performed in ticketing systems (e.g., ConnectWise, IT Glue) * Escalate complex issues to Level II/III technicians as needed * As a Tech Support Level I, you will participate in workstation imaging and deployment projects * Maintain a professional and friendly demeanor while working with clients