Provide reliable technical assistance to internal/external customers and receive escalation of cases from the T1 team. You will provide professional coverage of Technical Support Helpdesk trough phone, email and chat. You will support focused on accuracy, timely feedback, relationship building and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools by developing and maintaining technical knowledge base content. You will develop training material and agenda to provide training to peers and T1 team. You will implement strong listening skills to really understand a customer problem or question, to present information clearly and concisely, in verbal and written forms. The ability to simplify the solution for a customer. You will need to apply teamwork with other groups and functions as a way to investigate and resolve customer requests. You will help develop Technical Support processes and ensure proper documenting and recording of all activity, communications and interactions with customers. Be part of a team that is solving complex technical problems for the customer. Inspire greatness in the Tech Support team and lead by example. Learn to apply highest standards of customer support. Build business acumen while learning to address customer's technical needs. • Represent the company in a professional and business-like manner. • Customer registration & tracking of all activities in CRM (SFDC). • Remote (phone, email, chat and web) diagnostic, analysis, identification, investigation and resolution of technical support requests. • Comply with established bussiness processes, procedures and standard work. • Timely communication (follow up) with customers with focus on customer service and relationship building. • Escalate issues in a timely manner while following the established standard work. • Cross function communication and colaboration within the organization (peers, teams, groups, hubs, etc.) to solve customer requests. • Work on a daily basis always in full compliance with the site code of conduct and ground rules. • Support the operation with reporting, analytics and/or administrative tasks. • Proactively maintain and extend product knowledge by self-study, testing products/sofware and by attending technical trainings on a weekly, monthly basis (per defined agenda). **YOU MUST HAVE:** • High School Diploma or equivalent combination of education, experience and industry recognized certifications. • High proficiency level in the English language (written and spoken). • Excellent interpersonal, verbal and written communication skills. • At least 3 years in a Customer/Product Support related role. • Demonstrated skills developing and delivering trainnings. • Demonstrated high level proficiency in all product lines to take on escalations and high complexity cases/requests. • Demonstrated analytical mindset and skills to pinpoint areas of opportunity within the team. • Had led and participated in improvement projects and initiatives. • Very strong problem-solving skills – ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers. • Demonstrated superior experience with Knowledge Management. • Very strong continuous improvement mindset, strong leadership impact. • High proficiency in Salesforce.com and Call Center best practices. • Excellent time, priority and tasks administration skills. • Demonstrate leadership skills and sense of urgency. • Demonstrate networking skills to investigate and provide solutions. **WE VALUE:** • Bachelor degree in Management, Computer Science or a technology related discipline. • Experience in the industry is preferred. • Skillfull teamwork, diversity, knowledge sharing and reliability mindset. • Must be able to multi-task, prioritize and work independently as well as in a Team environment. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.