About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors. We’re unwavering in our commitment to back our customers, colleagues, and communities. As part of Team Amex, you’ll experience this powerful backing through holistic well-being support, continuous learning opportunities, and a clear path to grow your career.

Here, your voice and ideas matter. Your work makes an impact. Together, we define the future of American Express.

The Team

The newly formed Enterprise Technology Services (ETS) Control & Compliance, Process Risk Reduction & Enterprise Platforms (EP) Risk Advisory team drives operational risk excellence across the Enterprise. As American Express strengthens its Risk Management programs, this team partners with business and technology leaders to embed strong process governance, operational control, and risk intelligence across key areas of transformation.

You’ll support Global Loyalty & Benefits (GLB), Banking & Payments (B&P), Global Accounts Receivable (GAR), and Technology Business Enablement (TBE) — empowering these organizations to identify, manage, and mitigate risks effectively.

How You’ll Make an Impact

As a Risk and Control Manager, you will play a pivotal role in enabling process excellence and control maturity within the EP organization. You’ll drive risk awareness, process discipline, and control effectiveness across markets — influencing how we design, govern, and monitor risk across diverse operational and technology landscapes.

You will:

Champion process governance and standardization, ensuring key operational and technology processes are well-documented, controlled, and compliant with internal and regulatory expectations.Lead and coordinate cross-market projects, balancing priorities and timelines across global stakeholders.Conduct thematic risk analysis and identify opportunities for control uplift and process optimization.Facilitate risk assessments (e.g., RCSA) and quality assurance activities in alignment with evolving frameworks.Collaborate with business units and technology teams to identify risks early, embed mitigations, and address systemic root causes.Develop and deliver insightful reporting and analytics that communicate risk trends, emerging issues, and opportunities for improvement.Build strong cross-functional partnerships to foster a proactive, transparent, and sustainable risk culture.Demonstrate curiosity and a drive to develop expertise in regulatory frameworks and application control environments.

What You’ll Bring

Required Qualifications:

Strong project management experience, ideally managing initiatives across multiple markets or business units.Proven analytical and problem-solving skills, with the ability to interpret complex data, identify patterns, and recommend action.Excellent communication, collaboration, and influencing skills across diverse stakeholder groups.Demonstrated curiosity and learning agility — eager to grow expertise in regulatory frameworks, risk management, and process controls.Strong sense of ownership, accountability, and drive for continuous improvement.

Preferred Qualifications:

3+ years’ experience in Operational Risk Management, Process Governance, or related disciplines (Risk, Audit, or Control).Bachelor’s Degree in Business, Finance, Risk Management, or related field (advanced degrees or certifications such as PMP, CRISC, or CISA are advantageous).Experience facilitating risk assessments (RCSA), conducting control testing, or performing quality assurance reviews.Familiarity with process governance frameworks, control enhancement initiatives, and risk reporting methodologies.Experience in the financial services industry or other highly regulated environments.

Employment eligibility to work with American Express in the UK required as the company will not pursue visa sponsorship for these positions.  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.