Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions. This position supports the daily operation, maintenance, and enhancement of the organization’s business applications, including the Enterprise Resource Planning (ERP) system. This role assists with troubleshooting, user support, application configuration, documentation, and testing activities.

How´ll make an impact:
• Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
• Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
• Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
• Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
• Perform lifecycle upgrades and projects as directed
• Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
• Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2)
• Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
• Provide appropriate visibility of costs related to service requests and comply to approval requirements
• Assist the business with tablet and mobile device support to meet operational / business needs
• Other incidental duties

What you´ll need (Required):
H.S. Diploma or equivalent and 1 year of related work experience.
Associate's Degree or equivalent in or technical degree/certification in related discipline Preferred

What else we look for (Preferred):

• Ability to manage users and PC's using Active Directory preferred
• Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook)
• Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
• Ability to configure, use and maintain CISCO IP Phones
• Effective cable management skills to maintain organized work stations and data closets
• Ability to adapt and learn new technologies as needed
• Strong English written and verbal skills
• Problem Solving skills including Trouble shooting techniques
• Strong customer service focused skills
• Strong organization and time management skills
• High level of professionalism during interactions with customers and vendors
• Using PC Images to configure computers for deployment / redeployment
• Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access)

• Provide supprt to systems applications (JDE, MES, Maximo, LMS)
• Experience using Help Desk ticketing software to manage service tickets
• Basic written and verbal communication, interpersonal, and relationship building skills
• Basic problem solving and troubleshooting techniques