Be a part of a nationally recognized, frontline worker support program that is redefining how employers support, retain and invest in their teammates.

Minimum Education Requirement:

Bachelor’s Degree in Human Resources or related field

Ideal Candidate:

Strong background in workforce development, employee coaching or advising; or social services/community-based work experience; or education/student support/student services experience.

Job Summary:

This role provides direct, one-on-one wraparound support to newly hired and existing frontline teammates, helping them address barriers that impact employment stability, job success, and long-term retention. The Teammate Success Coach connects individuals to internal and external resources, essential skill development, and support services that promote overall well-being. In addition, this role assists teammates in exploring career development opportunities and setting employment or career goals as appropriate.

Location:

We are hiring a Teammate Success Coach to support Aurora Medical Center Oshkosh in Oshkosh, WI. 

Work Experience:

Typically requires 2 years of experience in coordinating community or corporate training programs, showing demonstrated success in Workforce Development, Human Resources, public and private entities, schools and/or churches.

Knowledge / Skills / Abilities needed for Success:

Demonstrated knowledge of barrier reduction strategies, wraparound services, community resources, and essential skills development

Strong interpersonal and communication skills with the ability to build trust with teammates from diverse backgrounds

Ability to assess needs, identify barriers, and connect teammates to appropriate internal and external supports

Familiarity with crisis response or high-barrier situations and the ability to provide timely resource navigation

Strong organizational and time management skills with the ability to manage an active caseload

Ability to work independently and collaboratively in a supportive, team-focused environment

High proficiency using Microsoft Office Suite, virtual meeting tools, and other technology platforms

Ability to guide teammates in exploring career development options and setting career or employment goals when appropriate

Major Responsibilities

Provides one-on-one support to help teammates address personal, financial, transportation, childcare, and other barriers that may impact job success or retention

Maintains consistent contact with an active and rotating caseload, conducting regular coaching sessions both in-person and virtually

Assesses needs and develops individualized support plans focused on stability, essential skills, and wraparound services

Responds to emergent or crisis situations and connects teammates to internal or external resources for timely resolution

Allocates available wraparound and financial support services to help teammates overcome immediate barriers

Maintains accurate and timely case documentation, tracking coaching interactions, supports provided, and progress

Partners with site leaders to identify teammate needs, coordinate support, and remove barriers impacting job stability

Supports onboarding and orientation for teammates entering workforce development programs or upskilling initiatives

Provides teammates with information about internal development opportunities, educational assistance, and work-based learning programs. Supports teammates in exploring career pathways and setting longer-term career or employment goals as appropriate

Assists with workforce development programs, events, and initiatives in collaboration with the Workforce Development team

Promotes a culture of inclusion, respect, and opportunity for teammates from diverse backgrounds

DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.