Zurich, ZH, CH
3 hours ago
Teamleader Guest Relations

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Your Responsibilities:Ensuring a smooth and efficient workflow during the shiftSupporting and representing the Front Office Manager and the Assistant Front Office Manager in their absenceHandling guest check-ins and check-outsEnsuring outstanding guest care through personal recognition and attention from arrival to departure, with a special focus on VIP guestsRecording guest preferences in order to anticipate needsProfessionally handling guest complaints from receipt through to resolutionActively upselling and enrolling guests in the World of Hyatt membership program, as well as motivating the team to achieve set targets

In Addition, You Can Expect:Freedom to choose your salary – no deductions for meals, uniforms, or laundryExperience luxury like a guest – complimentary weekend parking and free overnight stays at all Hyatt hotels worldwideTravel home at our expense – chauffeur service after your shift ends (where no public transportation is available)A dedicated coach to guide and support youDevelopment discussions tailored to your individual needsA workplace where you can fully utilize and showcase your strengths

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

Your Responsibilities:Ensuring a smooth and efficient workflow during the shiftSupporting and representing the Front Office Manager and the Assistant Front Office Manager in their absenceHandling guest check-ins and check-outsEnsuring outstanding guest care through personal recognition and attention from arrival to departure, with a special focus on VIP guestsRecording guest preferences in order to anticipate needsProfessionally handling guest complaints from receipt through to resolutionActively upselling and enrolling guests in the World of Hyatt membership program, as well as motivating the team to achieve set targets

In Addition, You Can Expect:Freedom to choose your salary – no deductions for meals, uniforms, or laundryExperience luxury like a guest – complimentary weekend parking and free overnight stays at all Hyatt hotels worldwideTravel home at our expense – chauffeur service after your shift ends (where no public transportation is available)A dedicated coach to guide and support youDevelopment discussions tailored to your individual needsA workplace where you can fully utilize and showcase your strengths

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

Freedom to choose your salary – no deductions for meals, no uniform costs, and no laundry feesFeel like a luxury guest – complimentary use of our parking garage on weekends and free overnight stays at all Hyatt hotels worldwideTravel home at our expense – chauffeur service provided after your shift (where public transportation is not available)A dedicated coach to guide and support youDevelopment discussions tailored to your individual needsA workplace where you can fully leverage and showcase your strengths

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

Freedom to choose your salary – no deductions for meals, no uniform costs, and no laundry feesFeel like a luxury guest – complimentary use of our parking garage on weekends and free overnight stays at all Hyatt hotels worldwideTravel home at our expense – chauffeur service provided after your shift (where public transportation is not available)A dedicated coach to guide and support youDevelopment discussions tailored to your individual needsA workplace where you can fully leverage and showcase your strengths
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