Team Performance Leader is a Supervisor role within Operations, reporting to the AC Manager.

The Team Performance Leader is responsible for the daily management of productivity and quality performance of a team of AC-based employees. The role is responsible for performance management of his/her team, and for line management duties of direct reports.

The Team Performance Leader will supervise Clinical Standards Leads, HCPs and/or AC Administrators. He/she will allocate and supervise workflow for their reports to ensure HCPs are successfully delivering volume, quality, and relevant service level targets and to ensure admin teams have all paperwork in place to support assessment delivery.

The role supports the AC Manager in his/her oversight of AC operations and in the delivery of targets. The role may interact with customers, responding to escalated queries and complaints. The role does not conduct assessments or any other clinical or medical activities.

Daily supervision of a team of HCPs and/or AC Administrators to deliver output and quality targetsSet challenging personal goals for staff using the CHDA Performance Management FrameworkDeliver team objectives and performance against targets through robust performance management methodsAdminister and report HCP productivity and quality performance to AC managerAdminister and report on performance management processes of admin staffCommunicate team objectives and performance against targetsLead daily team meetingsResolve / escalate team issues and roadblocksInvestigate and resolve complaints and escalate complaints as requiredLiaise with AC Manager to develop and embed best practicesWork with Clinical Standards Leads to escalate clinical questions through appropriate channels, communicating resolution back to the HCP teamProvide admin employees with appropriate mentorship, coaching and reviews to deliver quality services and support career progressionEffectively and proactively manage absences to minimise ad hoc and ongoing absenceOther ad hoc duties as required

Demonstrated supervisory and leadership skillsAble to collaborate effectively with others to drive a performance cultureAble to supervise work of a team to make sure output and quality expectations are metAble to meet workload requirements and use time productivelyAble to deliver accurate work and adhere to established procedures and professional standardsAble to understand, anticipate and meet immediate and medium-term customer and client needsAble to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiencesAble to maintain a professional demeanor in stressful interactionsAble to champion direction set by senior management and inspire a team to deliver resultsAble to drive continuous improvementExperience performing the AC Administrator function at a CHDA centre or similar experience helpful but not essential

EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.