**The Opportunity:** As **Team Operations Lead** – **Digital** , you will own our internal management system—capacity planning, hiring workflows, onboarding, performance & development cycles, team communications, delivery rituals, and operating metrics—while coaching a growing team. You’ll partner closely with Dave Duval and practice leads to ensure the right people are working on the right things at the right time and that our ways of working scale. Time allocation: ~70% management/operations, 30% hands‑on (automation, scripts, tooling, light app/workflow development). **Why choose WSP?** + We value and are committed to upholding a culture of **inclusion** and **belonging** + Our **Flexible** Work Policy – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. + A **Canadian** success story - we're **proud** to wear the red and white of this beautiful country and show the world what Canada has to offer. + **Enhance** the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. + **Outstanding** career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to **your** ideas and trying **new** things. + A phenomenal **collaborative** culture and a workforce filled with genuinely **good** **people** who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. \# **WeAreWSP** **What you can expect to do here:** + **People & Team Rhythm** + Run the operating cadence: weekly standups, resource reviews, backlog/priority reviews, and quarterly planning + Coordinate performance and growth cycles (goals/OKRs, check-ins, reviews, calibration) + Maintain role definitions, ladders, and skills matrices; support career pathways; mentor and coach team members + **Workforce Planning & Staffing** + Own capacity planning and utilization; match people to initiatives based on skills and growth goals + Manage headcount plan, hiring requests, and interview loops with Talent Acquisition + Drive onboarding/offboarding; ensure Day 1 readiness and 30/60/90‑day success plans + **Delivery Operations** + Standardize project intake, kickoff/closeout, RAID logs, status reporting, and risk/issue management + Facilitate resource swaps/contingency plans; unblock delivery teams + **Tooling & Automation (hands‑on ~30%)** + Build/maintain scripts and automations (PowerShell, Bash, GitHub Actions/Azure Pipelines) to improve workflow efficiency + Administer/optimize Jira Software, Jira Service Management, Confluence; integrate with GitHub and CI/CD + Light app/workflow development (e.g., Power Apps/Power Automate) and dashboarding for operating metrics + Implement integrations across Autodesk and cloud services where appropriate + **Process & Continuous Improvement** + Map and improve end‑to‑end ways of working (intake → prioritization → staffing → execution → review) + Establish SOPs, playbooks, and templates; run retros to drive measurable improvements + Champion change management (communications, training, adoption measures) + **Financial & Operating Metrics** + Partner with Finance on budgets/forecasts; track utilization, margin, and cost-to-serve at the team level + Build and maintain an operating dashboard (capacity, hiring pipeline, delivery health, people metrics) + **Stakeholder Management** + Interface with HR, Finance, Talent Acquisition, PMO, and Practice Leads; ensure alignment and timely decisions **What you’ll bring to WSP:** + Minimum 6 years of experience in team operations, delivery management, people leadership, or PMO within AEC engineering consulting or adjacent services environments (preferred) + Demonstrated success building/scaling team operating systems (cadences, staffing models, playbooks, metrics) for fast‑growing teams + Strong people leadership with coaching/mentoring experience; trusted partner to senior leaders + Project & product management: practical experience with Agile/Scrum, Kanban, and Waterfall; able to tailor the framework to context + **Toolchain experience** : + Jira Software, Jira Service Management, Confluence (administration and workflow design) + GitHub (projects, PR workflows) and CI/CD (GitHub Actions and/or Azure Pipelines) + Microsoft Azure (strong experience) and the Windows ecosystem + Scripting/automation: PowerShell and Bash; experience building operational scripts and automations + Microsoft Power Platform (Power Apps/Power Automate) is a plus + Autodesk: Revit, Civil 3D, AutoCAD (preferred); Autodesk Platform Services and other Autodesk products are a plus + **Broad AI familiarity** (e.g., using AI tools to accelerate documentation, planning, analytics, or automation) and appetite to apply responsibly + Analytical and systems thinker; fluent with spreadsheets and building simple dashboards + Excellent communication and facilitation; able to drive alignment among cross‑functional stakeholders across Canada **WSP** est l’une des plus importantes firmes de services professionnels à travers le monde. Notre mission est d’assurer la pérennité de nos villes et nos environnements. Notre équipe compte plus de 65 000 membres dans le monde. Au Canada uniquement, nous sommes plus de 12 000 personnes impliquées dans tous les domaines; de l'assainissement de l'environnement à la planification urbaine, de l'ingénierie de bâtiments emblématiques à la réalisation de réseaux de transport durables. Nous trouvons de nouvelles façons d'extraire des ressources essentielles et développons des sources d'énergie renouvelables pour l'avenir. Chez **WSP** : + Nous accordons une grande valeur à nos employés et à notre réputation. + Nous œuvrons localement, mais avec une envergure internationale. + Nous sommes axés sur l’avenir et remettons en question le statu quo. + Nous favorisons la collaboration dans tout ce que nous faisons. + Nous soutenons une culture d’autonomie et de responsabilisation. Veuillez noter: La santé et la sécurité sont des valeurs absolument essentielles pour WSP. Étant donné l’importance de se garder en sécurité, vous devez vous conformer à notre politique de santé, sécurité et environnement (SSE) en tout temps, ainsi qu’aux politiques SSE du client lorsque cela s’applique. Les offres d'emploi pour des postes impliquant des travaux sur le terrain et assujettis en matière de sécurité sont conditionnelles à ce que les candidats soient en mesure d'effectuer des tâches physiques clés du travail tel que décrit dans l'offre d'emploi et lors de l'entrevue. Cela peut inclure la capacité de travailler dans une variété de conditions environnementales, telles que les régions éloignées ou isolées, travailler seul, et dans des cas de mauvais temps (dans des limites sûres et raisonnables). L'usage du genre masculin inclut le féminin et n'a été utilisé que pour alléger le texte WSP accueille et encourage les personnes à mobilité réduite. Les accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection. WSP souscrit au principe de l’équité en matière d’emploi. Seules les candidatures retenues seront contactées. WSP n’accepte pas les cv spontanés transmis par des agences. Pour obtenir de plus amples renseignements, veuillez lire VEUILLEZ LIRE L’INTÉGRALITÉ DE LA POLITIQUE (https://www.wsp.com/fr-CA/carrieres/avis-destine-aux-agences-de-recrutement-aux-services-de-placement-et-aux-recruteurs-professionnels)