A Team Members’ Housing Attendant is responsible for managing and maintaining team accommodations, ensuring a comfortable stay for Members by coordinating maintenance, pest control, and amenities while supporting HR onboarding processes. This role reports directly to the Accommodation Manager.

As a Team Members’ Housing Attendant, you are responsible for overseeing the condition and readiness of team accommodations and ensuring that Members’ needs are addressed efficiently. Specifically, you will be responsible for performing the following tasks:

Maintain cleanliness and hygiene standards in all accommodation units and common areas

Conduct routine inspections of rooms, kitchens, corridors, and shared facilities

Coordinate maintenance and pest control requests with the accommodation provider and follow up until resolved

Keep track of accommodation amenities such as beddings, towels, and other supplies, ensuring they are clean and in good condition

Prepare and arrange rooms for new joiners in coordination with HR

Manage Member complaints or requests regarding accommodation in a timely and professional manner

Report any missing, damaged, or malfunctioning items to the Accommodation Manager and ensure timely replacement or repair

Maintain records of accommodations, maintenance requests, and amenities inventory

Support onboarding processes by assisting HR with administrative tasks related to team housing

Comply with hotel and HR security, fire, and health and safety regulations

Respond to emergencies or urgent situations, including off shifts when required

Assist other departments wherever necessary and maintain good working relationships

A Team Members’ Housing Attendant serving Hilton brands is always working on behalf of our Members and collaborating with other Team Members. To successfully fill this role, you should demonstrate the attitude, behaviours, skills, and values that follow:

Positive attitude

Good communication skills

Committed to delivering high levels of Member service and support

Excellent grooming and professional appearance

Ability to work independently or as part of a team

Flexible and reliable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in accommodation operations, HR support, or hospitality

Experience coordinating maintenance, amenities, or onboarding processes

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!