Team Manager - PEX
Cognizant
**Job Description- TEAM MANAGER -PEX**
+ **Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO**
+ **Drive continuous improvement projects as a project lead parallelly with** **operations/delivery/client**
+ **Well versed with basic and advance project management** **methodologies and problem-solving techniques**
+ **AHT / TMS / agent variation analysis / level loading / WFM insights**
+ **Designing and maintaining quality frameworks, including SLA and KPI adherence**
+ **Process mapping (‘As-Is’ and ‘To-Be’)**
+ **Prepare business cases, project charters, Automation Assessments** **(RPA), Business Requirement Documents, (BRD) and use cases**
+ **Participate in exploring solutions for problems and process** **bottlenecks**
+ **Actively contributes to change implementation initiatives on the** **floor**
+ **Reports issues related to problems/opportunities to transformation** **leaders**
+ **Play pivotal role in executing transformation governance model to** **build the continuous improvement culture**
**Profile of Desired Candidate**
**Must be certified Green Belt from a reputed certifying**
**body/organization (e.g. ASQ or equivalent) with excellent command**
**in Lean/Six Sigma methodology**
**Must have excellent analytical, presentation & communication skill**
**Should be a self-starter, Individual contributor (IC)**
**Experience 7+ years, Process excellence or Operational excellence, Domain- F&A, Certification- Lean Six Sigma Green Belt**
**Industry Type- BPO/Digital Operations**
**Education UG - Any Graduate - Any Specialization**
**PG - Any Postgraduate**
**Job Environment:**
**· Full-time position working from the office**
**· Flexible with shifts**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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