Job Title: Team Leader with German - On-site Athens Job Description We are looking for an enthusiastic **Team Leader** for one of our clients. Join our team of **\#GameChangers** in **Athens** and bring out your communications skills in **German** . **Why join us** Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in **German** . **What we offer:** + Indefinite contract + Competitive remuneration package (14 Salaries/year) + Achievable monthly performance bonus + Daily meal voucher in Up Hellas Mastercard + Private health insurance + Dental Care + Opportunities for international Career through Concentrix International Mobility program + Employee events + Free gym, well-being activities, and a rooftop cinema with Acropolis views + Enjoy your lunch break at our brand new corporate cafeteria **What you’ll be doing:** **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Team Leader/Trainer/Quality Evaluator experience is considered an advantage. + BPO or contact center experience is required + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable + Ability to mentor, coach and provide direction to a team of employees + Willingness to work a flexible schedule + **German and English proficiency (C1/C2)** **Work model : from the office** **Location : Athens** **Working hours : rotational shifts between 11 am - 10 pm Monday-Friday** _Please note that non-EU residents must have a valid work permit in Greece to be considered for employment._ **_Concentrix_** **_Hellas is an equal-opportunity employer_** **_Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws._** Location: GRC Athens - Minwos 10-16 Language Requirements: German (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**