Job Title:

Team leader with English

Job Description

We're looking for a native level (C1/C2) Estonian speaker with excellent English skills, both spoken and written, to become our new team leader!

The Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities 

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monito

ring in accordance with organization policy and applicable legal requirements

Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly

Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

Communicate expectations to employees and provide timely updates

Provide subject matter expertise in handling escalated customer calls as needed

Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

  

Candidate Profile 

Two to four years of relevant experience preferred

Highly motivated individual with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal

Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

Ability to mentor, coach and provide direction to a team of employees

Willingness to work a flexible schedule

Estonian Native (C1)

English (C1)

Russian (B2) - nice to have

​Start date: ASAP

Workplace: Tallinn Maakri 19/1, 10145 Tallinn

Contact: Fulltime

If you think this is the next step in your journey, send your application today!

Location:

EST Tallinn Maakri 19/1, 10145 Tallinn

Language Requirements:

English (Required), Russian (Required)

Time Type:

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