Duties and responsibilities related to the Team Leader - Spa role:

Supervise the spa's day-to-day operations to ensure a seamless and luxurious guest journey from arrival to departure.Lead daily team briefings to set goals, communicate promotions, and review VIP guest arrivals.Train new and existing therapists on treatment protocols and brand standards, and conduct regular quality checks to ensure service consistency.Assist the Spa Manager with creating staff schedules, assigning daily duties, and managing the performance of the spa team.Act as the primary point of contact for guests, professionally handling inquiries, special requests, and resolving any service issues.Motivate the spa team to achieve and exceed retail sales targets through continuous coaching and product knowledge training.Assist with managing inventory for both professional and retail products, including conducting regular stock-takes and preparing purchase orders.Ensure all treatment rooms, relaxation areas, and wet facilities are impeccably maintained and stocked throughout the day.

Duties and responsibilities related to the Team Leader - Spa role:

Supervise the spa's day-to-day operations to ensure a seamless and luxurious guest journey from arrival to departure.Lead daily team briefings to set goals, communicate promotions, and review VIP guest arrivals.Train new and existing therapists on treatment protocols and brand standards, and conduct regular quality checks to ensure service consistency.Assist the Spa Manager with creating staff schedules, assigning daily duties, and managing the performance of the spa team.Act as the primary point of contact for guests, professionally handling inquiries, special requests, and resolving any service issues.Motivate the spa team to achieve and exceed retail sales targets through continuous coaching and product knowledge training.Assist with managing inventory for both professional and retail products, including conducting regular stock-takes and preparing purchase orders.Ensure all treatment rooms, relaxation areas, and wet facilities are impeccably maintained and stocked throughout the day.Ideally with a relevant degree or diploma in Hospitality or Tourism managementMinimum 2 years work experience hotel operationsGood problem solving, administrative and interpersonal skills are a mustIdeally with a relevant degree or diploma in Hospitality or Tourism managementMinimum 2 years work experience hotel operationsGood problem solving, administrative and interpersonal skills are a must