Team Leader - R Gurugram, India **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba\_continuum/job/GURUGRAM-HARYANA/Team-Leader---R\_25041249) **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview*** The GBGM AML Monitoring and Inspection team closely monitors to ensure adherence to the banks processes and applicable standards. Controls are developed to manage the risk within High Risk Business Processes (HRBP) in GBGM AML to ensure compliance with the Enterprise Financial Crimes and Country-Specific Standards. **Job Description*** The GBGM M&I process is a centralized and independent team performing standardized & consistent post testing QA to ensure adherence to the Customer Identification program/ Client due diligence standards and thereby identify associate coaching, training and procedure needs. **Responsibilities*** • Comply with Bank of America quality assurance standards and framework, document quality assurance activities with internal reporting and audits, identify training needs and share inputs with operations. + Must have good personal computing, on-line research, and analytical ability. • Must be detail oriented, an independent thinker, and able to handle multiple cases concurrently requiring multi-tasking skills. • Must have excellent written and verbal communication skills and be able to coordinate communications with partners providing comprehensive, clear, and concise factual information to collaborate in M&I process. • Attention to detail and accuracy is critical as quality of research documentation and resulting findings is critical to the integrity of the risk mitigation process. • Must possess critical thinking & problem solving skills and being able to evaluate information and make judgments about the value and relevancy of information, drawing conclusions from data gathered as part of investigation and review process to aid the line of business in critical decision making process • Must be able to work without close supervision, managing time effectively in order to deliver optimal performance and balance precision & accuracy with timeliness of work product **Requirements*** *****Please do not fill anything in this cell***** **Job Title*** Team Leader **Education*** Graduate (any stream) Certifications If Any Certification in AML KYC **Experience Range*** 5 – 8 years **Foundational skills*** Knowledge of AML KYC/Compliance Quality Assurance **Desired skills** • A high degree of confidence and ability to interact with senior executives and other control partners • Good knowledge of AML / KYC requirements + Experience in performing QA preferably post testing QA • Prior Experience of AML, KYC / Compliance is an added advantage • Familiarity with Global Banking and market products an advantage • To ensure consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and Team performance • Involve in day to day operations and ensure delivery on SLA/CTQs • Ability to exploit opportunities and to improve the end to end process • Excellent organization, written and verbal communication and facilitation skills • Ability to work in a high pressure and fast changing environment • Self-motivated and analytical • Adaptable to new systems and environments • Highly efficient with the ability to juggle multiple high priority activities concurrently **Work Timings*** 12:30hrs - 21:30hrs **Job Location*** GGM Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.