Provides guidance and technical oversight of local work group in pre-analytic services. Interacts with Department Supervision and site leadership to maintain Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. This new Team Leader position will support the new 13-unit service line in Inpatient Phlebotomy. In this role, you will provide guidance and technical oversight as well as interact with Department Supervision and site leadership to maintain staffing, service levels, quality and performance. **A caregiver in this position works varying shift between 5:00AM-3:00PM.** A caregiver who excels in this role will: + Lead local work group in daily operations including staffing, service levels, quality and safety. + Facilitate team meetings. + Ensure proper staffing and workload levels. + Participate in hiring process as well as input on employee performance, including corrective actions and evaluations. + Investigate and resolve routine operational problems and patient issues. + Escalate complex problems to Supervisor/Manager. + Drive local root cause analysis and implementation of improvements and counter measures. + Lead departmental projects. + Communicate to all levels as needed. + Provide response to local quality concerns and informs critical issues to senior management. + Drive front line employee engagement and recognition. + Facilitate development for lead techs. + Lead and provide Talent Management for team leaders. + Oversee onboarding and training of all employees. + Order and maintain adequate supplies. Minimum qualifications for the ideal future caregiver include: + Associate Degree and three years of laboratory experience + OR High School diploma/GED and five years of experience may substitute for the degree requirement + OR Bachelor's degree and one year of experience may substitute for the experience requirement Preferred qualifications for the ideal future caregiver include: + Bachelor's Degree in Business Administration, Healthcare Administration or related field Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Ability to perform work in a stationary position for extended periods.Ability to operate a computer and other office equipment.Ability to communicate and exchange accurate information.Ability to travel throughout the hospital system and, in some locations, off-site. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment as required for procedures. **Pay Range** Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities