Job Title:

Team Leader in Brno

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.PLEASE NOTE THIS POSITION IS FOR OUR BRNO OFFICE

Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsEffectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weeklyIdentify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employmentEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updatesProvide subject matter expertise in handling escalated customer calls as neededConduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activitiesStay current on internal work processes, policies and procedures. Attend required manager development trainingPromote the Concentrix values through both behavior and attitude, including being an advocate for team members

  

Candidate Profile Highly motivated individual with skills to develop and coach team members to achieve performance expectationsWork well under pressure and follow through on items to completionWillingness to work a flexible scheduleSense of professionalism and ability to develop good relationshipsCzech proficiency (C2 level) and English advanced (minimum B2 level)

What you can expect from us

Work from our new office in BrnoSnacks at the workplace - fruit, cerealsTeambuilding activities: summer and Christmas festivities, monthly games and competitions, wellbeing workshops and moreOpportunity to start your career in an international environmentComprehensive induction training (fully paid)Ongoing training and upskilling programmes through Concentrix UniversityProfessional development programs and career navigation to support your career growthImmediate start or upon agreement

PLEASE NOTE THIS POSITION IS FOR OUR BRNO OFFICE

   

Location:

CZE Prague - Vyskocilova 1481/4 (9th floor)

Language Requirements:

Time Type:

Full time

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