Job Title: Team Leader in Brno Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **PLEASE NOTE THIS POSITION IS FOR OUR BRNO OFFICE** **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Willingness to work a flexible schedule + Sense of professionalism and ability to develop good relationships + **Czech proficiency (C2 level) and English advanced (minimum B2 level)** **What you can expect from us** + **Work from our new office in Brno** + Snacks at the workplace - fruit, cereals + Teambuilding activities: summer and Christmas festivities, monthly games and competitions, wellbeing workshops and more + Opportunity to start your career in an international environment + Comprehensive induction training (fully paid) + Ongoing training and upskilling programmes through Concentrix University + Professional development programs and career navigation to support your career growth + Immediate start or upon agreement **PLEASE NOTE THIS POSITION IS FOR OUR BRNO OFFICE** Location: CZE Prague - Vyskocilova 1481/4 (9th floor) Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**