Operational

§ To strictly adhere to the established operating expenses and ensure that all costs are controlled.

§ To assist in managing efficiently the department according to the established concept statement providing personalized, courteous, professional, efficient and flexible service at all times, following Grand Hyatt Muscat Standards of Performance.

§ To assign responsibilities to subordinates implementing Multi Tasking principles and to check their performance periodically.

§ To check all due out folio’s each morning for accuracy and presentation, to ensure follow up of all due out rooms is made from the departure list by 13:00 hours each day.

§ To ensure all Guest’s, including VIP guests are personally met and escorted to their respective Suites / Rooms by a member of the Guest Relations/ Management team.

§ To liaise with all departments related to the Guest Relations daily operation.

§ To have a thorough understanding and knowledge of all Rooms related service and product and up sell alternatives.

§ To handle VIPs and guests enquiries in a courteous and efficient manner and report guest complaints or problems.

§ To establish a rapport with all guests by maintaining good relationship.

§ To ensure that the cashiering procedures are strictly adhered to.

§ To ensure guest registration cards, back up vouchers and documents are filed accurately and according to the standards required.

§ To ensure that all day use charges incurred are posted upon check out and that payment is received.

§ To monitor all arriving VIPs through guest arrival list ensuring that all rates, vouchers required and credit requirements are followed up.

§ To assign the rooms for the arrivals of the day, keeping in mind group allocations and special requests.

§ To undergo training on the correct e-mailing techniques and etiquette when replying to colleagues and guests.

§ To ensure all rebates and cashier reports are signed by the Assistant Manager.

§

Administration

§ To update the Daily Log Book.

§ To update the work place bulletin board and monitor up selling targets.

§ To submit all guest / staff incident reports.

§ To report “Lost and Found” items.

§ To attend Daily Operations Meeting in absence of the Assistant Manager.

Housekeeping and Engineering

§ To ensure that the work place is kept clean and organized, both at the front and back of house as well as public areas.

§ To coordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet as well as public areas.

§ To monitor and ensure that rooms are ready for all VIP arrivals.( coordinate with Room Service, Housekeeping and Engineering)

Other duties

· To assist in planning and organizing special events, large group and festive promotions within the department.

· To carry out any other reasonable duties and responsibilities as assigned.

· To liaise with housekeeping and all other VIP Team operations-related departments.

· To assist in identifying training needs for the staff.

· To assist in training the staff ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

· To prepare training schedule for all members of the team

· To personally conduct appropriate trainings in accordance with team and each individual needs.

· To attend behavioral and vocational training in own and related work areas to enhance skills and develop multi-functionality.

· To attend regular on-the-job and classroom training in new Front Office techniques and systems.

· To share knowledge and skills with other colleagues.

· To personally conduct classes on etiquette and guest handling.

Operational

§ To strictly adhere to the established operating expenses and ensure that all costs are controlled.

§ To assist in managing efficiently the department according to the established concept statement providing personalized, courteous, professional, efficient and flexible service at all times, following Grand Hyatt Muscat Standards of Performance.

§ To assign responsibilities to subordinates implementing Multi Tasking principles and to check their performance periodically.

§ To check all due out folio’s each morning for accuracy and presentation, to ensure follow up of all due out rooms is made from the departure list by 13:00 hours each day.

§ To ensure all Guest’s, including VIP guests are personally met and escorted to their respective Suites / Rooms by a member of the Guest Relations/ Management team.

§ To liaise with all departments related to the Guest Relations daily operation.

§ To have a thorough understanding and knowledge of all Rooms related service and product and up sell alternatives.

§ To handle VIPs and guests enquiries in a courteous and efficient manner and report guest complaints or problems.

§ To establish a rapport with all guests by maintaining good relationship.

§ To ensure that the cashiering procedures are strictly adhered to.

§ To ensure guest registration cards, back up vouchers and documents are filed accurately and according to the standards required.

§ To ensure that all day use charges incurred are posted upon check out and that payment is received.

§ To monitor all arriving VIPs through guest arrival list ensuring that all rates, vouchers required and credit requirements are followed up.

§ To assign the rooms for the arrivals of the day, keeping in mind group allocations and special requests.

§ To undergo training on the correct e-mailing techniques and etiquette when replying to colleagues and guests.

§ To ensure all rebates and cashier reports are signed by the Assistant Manager.

§

Administration

§ To update the Daily Log Book.

§ To update the work place bulletin board and monitor up selling targets.

§ To submit all guest / staff incident reports.

§ To report “Lost and Found” items.

§ To attend Daily Operations Meeting in absence of the Assistant Manager.

Housekeeping and Engineering

§ To ensure that the work place is kept clean and organized, both at the front and back of house as well as public areas.

§ To coordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet as well as public areas.

§ To monitor and ensure that rooms are ready for all VIP arrivals.( coordinate with Room Service, Housekeeping and Engineering)

Other duties

· To assist in planning and organizing special events, large group and festive promotions within the department.

· To carry out any other reasonable duties and responsibilities as assigned.

· To liaise with housekeeping and all other VIP Team operations-related departments.

· To assist in identifying training needs for the staff.

· To assist in training the staff ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

· To prepare training schedule for all members of the team

· To personally conduct appropriate trainings in accordance with team and each individual needs.

· To attend behavioral and vocational training in own and related work areas to enhance skills and develop multi-functionality.

· To attend regular on-the-job and classroom training in new Front Office techniques and systems.

· To share knowledge and skills with other colleagues.

· To personally conduct classes on etiquette and guest handling.