Job Title :

Team Leader Warehouse

Function:

Supply - Logistics

Team/ Departmen

Finished Goods

Job Family:

Team Leader

Job Grade:

 

Job Code:

JEM

 

 

CONTEXT 

Reports to:

Warehouse Manager

Member of:

Logistics

Job Context 

Red Stripe, a HEINEKEN operating company [Opco] has set a four year ambition of doubling the business and to become the most admired company in Jamaica. This will be realized by significantly growing the top line by accelerating the domestic growth, improving the innovation rate, while proactively reducing the organization cost base, thereby creating a more competitive business unit. The business has recently implemented a new domestic route to market in partnership with Pepsi Cola Jamaica via a 50/50 Joint Venture with the aim of leveraging scale, improving service to customers and driving logistics excellence. 

Supply Chain operation plays a pivotal role in the Opcos mission by delivering Manufacturing and Logistics excellence through the management of cost resulting in measurable improvements in productivity, customer service, quality, plant reliability and the establishment of a sustainable local raw material [LRM] Supply chain. The Opco produces ~ 800,000 hL of alcoholic and non-alcoholic brands for domestic and export markets.

The Finished Goods department has full accountability for the cost-effective storage, management and delivery performance of all locally produced and imported inventoried finished products from plant to the first paying customers (domestic and export).   Achieving a greater than 90% Perfect Customer Order per market/channel is the nucleus of this departments existence.

Job Purpose

Responsible for the efficient day-to- day operation of the Finished Goods Warehouse to ensure that delivery targets are met for all export and domestic customers to consistently achieve Perfect Customer Order of greater than 85% as our volumes and customer base expands.  While adhering to all inventory, safety and quality standards, through effective supervision of warehouse personnel and drivers, The Team Leader is also expected to ensure compliance to procedures and policies, maintenance of operating records and implementation of warehouse action plans.

 

RESPONSIBILITIES

Accountabilities:

Key Activities

Delivery Services Performance

Fulfilment (On-time, In-full, No Error) of orders received for both export and domestic customers as per Service Level Agreements (SLA’s) throughout the respective order-to-cash (OTC) process, whilst satisfying the respective customers’ delivery requirements (pallet configuration, delivery dates and times et. al); ensuring the accurate and timely completion and submission of all relevant documentations; and, investigates, resolves and update the relevant parties regarding delivery status, queries and logistics complaints.

Complaint Management

All complaints must be received and managed to resolution with strict adherence to the Consumer/Customer Complaints Management Process.

Inventory Management

Manages the inventory through:

Thorough cycle counts and stock counts as per established frequencies; and, account for Ullages (warehouses and CBL) as well as slow moving inventory and soon to be expired stocks to reduce the financial impact on the business.

 

Timely and accurate completion of transactions in SAP (goods receipts, goods issues, transfers/STO’s and invoicing) in accordance to the department’s standard operating procedures.

 

Correct dispatching of all products ensuring the highest quality standard, market specification, adherence to the First-in First-out (FIFO) picking strategy and Heineken Freshness Policy. Fully embrace and execute activities in conjunction with the company’s Food Safety Management System, Excise and Customs regulations. Ensures conformance to MSDS of inventory materials stored Initiate the retrieval of empties from the CBL distribution centres island wide.

Warehouse Management

Monitors and maintains House Keeping Standards in accordance to Good Manufacturing Practices (GMP) and Heinekens Warehousing Standards.

Implement and maintains 5S standard as a core part of all warehousing activities.

 

Assesses and initiates and implements corrective measures to ensure that all warehouses capacity is being optimized, on a daily basis, from a storage/space utilization standpoint to facilitate optimal production runs.

Fleet Management

Optimal utilization of fleets (Trailers, Trailer Heads and MHE) assigned to the department ensuring all are in operable and safe conditions before they are injected into the operation.   Document and communicate defective units to the Transportation Service Provider, ensures units are repaired in a timely manner and re-injected into the fleet to avoid adverse impact on our delivery performance. 

Audit the conditions of the trailers being utilized to ensure that products are being transported in accordance to ISO and Food Safety Standards

Process Control

Ensure compliance to processes and standards governing all Outbound Logistics activities.  Embed CARM and GAR principles while ensuring that documented processes and procedures are consistently adhered to by direct reports.  Flag up gaps identified in processes to Outbound Logistics Manager and make recommendation(s) for improvement.

Ensure adherence to the Heineken Code of Business Conduct (COBC).

Teambuilding & Coaching

Coaches, mentors and measures performance of all direct reports and conducts performance conversation on an ongoing basis.

Employee Engagement

Guides and supports direct reports to embrace Heineken’s Vision, Values and Behaviors.  Lead by example.

People And Capabilities

Performs gap analysis and and scribe personal developmental plans to maximize performances for direct reports. 

Safety, Health and Environment and Quality

Ensures that the Heineken Life Saving Rules are fully adhered to and embedded into the day to day warehousing activities performed by direct reports.  Support the Outbound Logistics Manager in delivering the department’s SHE agenda while ensuring full adherence and compliance by all direct reports, contractors and visitors to the department.  Ensures accurate capturing of data and support of the departments Aspect & Impact, HACCP, Food Safety Management Systems and CT-PAT protocols.

Trade, Customs and Excise Laws

Develop, improve and maintain relationships with Customs, Excise and other Trade regulatory bodies to ensure compliance to local and international laws governing the storage and movement of goods for sale and or disposal (domestic and export).

Service Provider Management

Assesses third party service providers performance against the relevant Service Level Agreements (SLA’s)

Operational Excellence

Drives a culture of continuous improvement and early adaptation to changes throughout the operation.  Timely and accurate submission of reports and data required to drive operational performance and performs root cause problem solving (RCPS) for instances where there are inconsistencies. 

Projects

Support the successful completion and or implementation of projects (where applicable).

Cost Awareness and Budget Responsibilities

Support the management of the Outbound Logistics budget by ensuring efficient and effective execution of the day to day warehousing activities at minimal cost.  Initiate discussions with Line Manager and champion transactions, within scope, that will result in cost avoidance.

Number of direct/ indirect reports:

Manages a team of 5 (minimum) to  20 (maximum) contractors while on shift

 

MEASURE OF SUCCESS

Accountabilities:

Key Performance Indicators

Delivery Services Performance

Achieving Perfect Customer Order greater than 90% and Case Fill Rate of 98% for both domestic and export market.

Resolution of delivery issues within 24 hours and responses to delivery queries within 2 hours.

Inventory Management

Realization of inventory accuracy as per the below:

              Export – 95%;   Domestic – 80%; Commercial 95%

Zero write-off due to poor stock rotation Full adherence to First in First Out Picking Strategy and Heinekens Freshness Policy Minimal write-off of warehouse Ullages (damages) – must fall within monthly budgeted allotment. Full conformance to MSDS Sufficient stocks of empties (returnable materials) retrieved from CBL DC’s to support effective sorting operations and production runs and little or no congestion in the DC’s facilities.

Warehouse Management

Full utilization of storage space by the overflow warehouse; visibility of 5S standards throughout the operation; excellent storage and housekeeping practices which supports the company’s food safety agenda.

Fleet Management

Safe and operable MHE, trailers and trailer heads being used at all times.

Optimal turns in Trailers, full utilization of Trailer Heads i.e. no trailer head should be parked for extended (more than four hours) on a regular business day.  Exemption to this are:

Faulty Trailer heads No relief driver available at THC

Process Control

Zero breach of processes/procedures, achieving No Deficiency and Satisfactory grading in all audit.

Teambuilding & Coaching

Effective Warehouse Associates, Drivers and other direct reports who deliver their respective tasks.

Employee Engagement

Well engaged, proud passionate and motivated employees and positive operational climate, who fully support of departments and functional goals and objective

People And Capabilities

Maximize potential and performance of people.

 

Safety, Health and Environment

Behavioral change in direct reports; adherence to Heineken’s Life Saving Rules (zero incident, accident and injury), Environmental Standards (Aspect & Impact), HACCP, Food Safety Management Systems and CT-PAT protocols.

Trade, Customs and Excise Laws

Optimal relationships and full adherence to rules and regulations that govern the department’s operation.  Mitigated procedural breach.

Service Provider Management

Submission of monthly service provider assessment report.

Operational Excellence

High responsiveness to operational/departmental changes and early adaptation of said changes by direct reports and evidence of decision making that are supported by thorough understanding of the root causes of the various issues.

Projects

Realization of project targets and objectives.

Budget Responsibilities

Maximization of day to day activities at a minimal cost and within budget.

 

 

KNOWLEDGE & EXPERIENCE

Qualifications:

Bachelor’s Degree in Business Administration, Logistics and Supply Chain Management or Operations Management Professional qualifications: Inventory Management Certification

Experience requirements:

Three (3) to five (5) years’ experience in a warehousing, sales or logistics environment. At least two (2) Supervisory experience In-depth knowledge of inventory management and warehousing standards Working knowledge of SAP, competent in manipulating Microsoft Excel, Microsoft Word and PowerPoint Knowledge of Trade, Customs and Excise Regulations

 

COMPETENCIES

Functional

Definition

Level

 

Customer Service Management

The ability to create value and implement customer service plans for long-term sustainable business growth with customers, through effective collaboration, fully aligned with sales strategy.

1

The ability to manage the process from order entry to customer  delivery and billing to ensure perfect customer order and exceeding  of customer expectation

1

 

 

 

 

 

 

Warehousing

 

 

 

 

 

 

 

 

 

The ability to plan the warehousing resources (staff, space and equipment), to run the operations costs efficiently while meeting the internal and external customer service requirements

1

The ability to organize and direct the daily workflow of activities in the warehouse to meet the internal/external customer requirements

1

The ability to produce timely and accurate data for preparing reports on warehousing operations, and ultimately to interpret and explain the figures to relevant stakeholders

1

The ability to maintain the warehouse as a safe environment for both staff and visitors according to the applicable Heineken and local regulations

2

The ability to preserve the quality of the goods received into the warehouse and prevent quality defective products being moved downstream in the supply chain

2

The ability to ensure that all the inventory movements are performed according to the instructions received and are properly and timely registered to guarantee stock accuracy

2

The ability to manage and monitor the execution of warehousing activities outsourced to warehouse service providers to guarantee the required level of service and cost.

2

Transportation

The ability to generate transportation plans meeting  customer service requirements at lowest cost

2

The ability to execute the physical transportation according to plan, monitor variations and adjust accordingly.

2

The ability to select and maintain transportation assets to meet mid- and long-term capacity requirements at optimal cost.

1

The ability to report transportation performance in a timely and accurate way to support decision-making at operational and tactical level

1

The ability to ensure transportation operations aligned with Heineken sustainability agenda and targets, in terms of safety and transportation carbon emissions

1

The ability to preserve the quality of the goods transported and prevent quality defective products being moved downstream in the supply chain

2

The ability to manage and monitor the execution of the transportation outsourced activities by the transportation service provider to guarantee the required level of service and cost

1

Leadership

Definition

Level

Focuses Externally

Looks outside HEINEKEN and applies external business insights to challenge and improve the way we do things

1

Thinks Globally

Champions a global HEINEKEN perspective to make sure we work as one, aligned company across the world

1

Fosters Collaboration

Works with others to find common ground, enhance our mutual interdependence and achieve shared goals.

1

Engages and Inspires Others

Motivates others to drive change and build commitment around a common agenda.

2

Develops People and Teams

Builds capability to meet current and future business needs by enabling people to develop and fulfills their potential.

2

Drives to Win

Plays to win, showing determination and resilience to beat the competition and succeed against challenging targets

2