Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
In over 37 years, Eurofins has grown from one laboratory in Nantes, France to ca. 63,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job DescriptionAnswering customer inquiries by telephone and e-mail and support Sales, Labs and Project Management in the customer communicationInitiating lab cost estimations, monitoring deadlines and follow-up as base for quotationsPreparation and sending of quotations and order confirmations including follow-up communication with customersArranging prepayments, invoices and credit notes for laboratory testing, marketability, production monitoring, document deposits and routine inspections.Maintenance of ERP data including customer, contact and product dataContribute to continues improvement of process flows and interfaces between the different functions and support the development of the ERP-SystemSending test reports and certificates to clientsWorking closely with Sales Executives in the inquiry and quotation phaseProviding active support to Sales, Marketing, Certification, Labs, Project Management and Accounting in the clarification of internal and external issues within the scope of the tasks listed above.Processing dunningAssisting in the telephone service in the absence of the responsible switchboard personThe current Management Hand Book is used as a basis.QualificationsCompleted commercial apprenticeship "Kaufmann / -Frau EFZ" or at least 3 years of experience in a similar positionMinimum 3 years proven experience in a similar fieldAbility to communicate well with all organizational levels of our customersMS-Office skills and ERP skillsFluent English and German and French as an advantageAnalytical, structured way of thinking and actingSocial skills