**Description:** The Team Leader is responsible for making the function space visually appealing and presenting the menu offering for the event. This may include linen and table setting, food station design, and beverage service. Other duties include oversight of the general event preparation, room refreshes, and maintaining a sanitary environment. This person may assist in scheduling required staff for event functions. **Position Responsibilities/ Essential Functions** + Assist Events Managers in the serving of guests during functions to ensure a positive guest experience. + Assist Manager with scheduling + Set up event room as requested by the supervisor to include glassware, service ware, linen + Attend pre-shift before events begin in order to learn function particulars, including hotel and guest expectations + Greet and welcome guests and respond to their requests in a courteous and friendly manner + Serve the beverage and food in the appropriate order to ensure consistency throughout the banquet + Ensure the quick removal of dishes as guests finish each meal or function + Abide by all corporate act, laws and requirements pertaining to serving alcoholic beverages + Replenish beverages when necessary, and check with guests to make sure they are satisfied + After the function, reset event room in accordance with the Manager’s specifications to ensure the readiness of the room for other functions + Coach and counsel employees to reflect Hyatt service standards and procedures + Conduct or ensure all Training and Evaluations are completed as required by Hyatt + Mentor, motivate and teach staff to ensure success; resolve any issues that occur on the job + Perform other related functions that may be assigned. **Qualifications:** + A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field; + 2 years or more of progressive Hotel experience and a thorough understanding of all levels of banquet service. Previous experience in Event Services is preferred. + Ability to speak a second Language fluently will be considered an asset. + Excellent proficiency with Microsoft Suite applications; + Refined verbal and written communication skills; + Physically agile, ability to stand or walk for long periods of time; + Excellent time management and organizational skills; + Excellent problem solving skills. + Well-groomed, professional appearance + Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds + Full flexibility, including the ability to work weekends and holidays and a varied schedule + A true desire to understand and anticipate the needs of others in a fast paced environment + Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service. **Primary Location:** TT-TTI-Port of Spain **Organization:** Hyatt Regency Trinidad **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Banquets **Req ID:** POR002215 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.