Join our “Budapest Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

 

Job Title: Team Leader - AFR

Job Location: Budapest

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 5,200 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, you will manage multiple levels of customer interaction and serve as a single point of contact to one or more of DHL Global Forwarding’s large strategic customers with customs brokerage business across multiple countries, with a focus on innovative solutions, business growth, profitability, and customer loyalty.

 

In this role, you will have the opportunity to lead a team of professionals, aligned with a service line, and be responsible for process, stakeholder & employee management. You will ensure delivery of services are in accordance with the company policies and guidelines, and you will embed continuous improvement mindset & practices, within the team.

 

Key Responsibilities:

Supervise staff in accordance with company policies and procedures. Establish employee goals and conduct employee performance reviews. Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. Act as 1st level escalation support for the team Participate in problem solving and process improvement process together with team manager. Prepare slides and participate in monthly business review meetings Evaluate department processes, recommend, and coordinate required changes based on process analysis. Drive standardization of processes. Participate to hire the right talent in the team Provide personalized coaching and mentorship to team members, nurturing their development and optimizing their performance. Assist staff to resolve complex problems and responsible for quality control. Lead hands-on training sessions and address specific training requirements of team members. Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer. Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes. Collaborate with cross functional teams on administration and smooth functioning of the unit. Drive Employee Engagement and Customer Satisfaction Processes. To have a periodic meeting with the team members to discuss on the productivity and feedback. Monitor Key deliverables for process associates on continuous basis  

Required Skills/Abilities:

Minimum 2 years of team leadership experience preferred 3+ years’ experience in logistics/BPO preferred CW1 knowledge is strongly preferred Fluent in English (verbal and written) Excellent interpersonal skills. Strong analytical skills Computer knowledge (word, excel, power point) Influencing skills to persuade others and gain support for ideas and approaches. Strong planning and organizing capabilities to set and achieve goals effectively Customer-oriented mindset with the ability to understand and meet business partners' needs

Apply now and embark on an exciting journey with us! We offer:

As part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression. Monthly bonus – based on achievable KPIs Extensive cafeteria package Flexible working location:
You may choose to work in home office;
You can enjoy the facilities in our modern office in case you prefer working on-site Laptop, mobile, and technical equipment for home office Travel allowance for MÁV and BKK passes,
and for commuting by car from outside and within Budapest Financial support for special life situations - wedding, child birth, funeral Referral bonus Long service award - starting at 3 years of seniority Extra paid time off for your birthday MAKASZ benefits card and other special employee discounts We are an AYCM sport pass partner Extended medical check Group insurance Gaming room and massage chair in the office, if you need to switch off during your break time Regular company events in the form of yearly company days, team buildings, family day, CSR actions Wellbeing initiatives supporting the work-life balance and the physical and mental health of our colleagues Personalized learning & career platform for your professional development to help you achieve your next career goal with us! 

What’s Next?

After submitting your application, we try to review your CV as soon as possible. If we find you would be a good fit for one of the open positions, we will contact you shortly by phone. Since we have global centralized recruiting team, you may receive call from outside of Hungary. First you will be invited for a 30-minutes Teams interview, and if both you and team manager think it’s a match, then we would like to meet you in person in our office. After a successful personal interview, you will receive an official letter of intent, and after your written acceptance it is time for us to prepare for your onboarding. We can’t wait to welcome you to our team!

 

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.