Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

At Thermo Fisher Scientific Inc., we are dedicated to making a positive impact on the world. As a Team Leader, you will have the opportunity to be a part of our mission to enable our customers to make the world healthier, cleaner, and safer. This is an exceptional opportunity to join a world-class team and contribute to groundbreaking work in areas such as cancer research, environmental protection, and food safety.

Location/Division Specific Information:

This position is focused on service delivery excellence for Unity Lab Services, specifically supporting Research and Development, Technical Development, and Process Development. As a Team Leader, you will play a crucial role in ensuring flawless operations and strong communication within the team. This position is based in Cambridge, MA.

What will you do?

This position is passionate about service delivery excellence within Unity Lab Services! The portfolio of key services relative to the job function include: Media preparation and Bioreactor Support Services.

Lead a team of 9 on-site staff. Participates in the candidate selection process, trains, and evaluates staff’s performance. Supervises staff in a manner that is consistent with our organizational culture, which is based on 4i-values. Actively seeks development opportunities for team members and self. Promotes a friendly environment, good morale and cooperation.Ensures customer needs are met and high-quality service is delivered through a variety of means including: staff meetings, exceeding service levels, monitoring of the site performance, efficiency, and attendance records. Assists in determining the resolution of all customer situations in a timely manner. Reinforces a customer focused orientation.Collaborates with Program Manager and/or Site Manager to quantify all aspects of value creation for the customer through detailed data collection and reporting.Report business metrics, target and define new opportunities, act as resource for sales team, act as resource for the customer in the area of service, savings and opportunities.

Education/Experience:

Bachelors Of Science Degree is required.1-3 years of similar experience is required.Experience in a GXP laboratory work setting preferred.

Knowledge, Skills, and Abilities:

Demonstrates a high level of confidentiality and maintains Thermo Fisher Scientifics’ Four-I Values.Exhibits excellence in customer service skills.Attentive problem solver with a keen eye for detail.Proficient in computer/software skills (i.e. Outlook, Excel, Word, PowerPoint).Able to work independently and as part of a team in a changing environment.Strong desire to serve the customer and excellent interpersonal skills.

Join us at Thermo Fisher Scientific and be a part of our extraordinary team. Apply today to contribute to our mission of making the world healthier, cleaner, and safer!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and values diversity in experiences, backgrounds, and perspectives.