About the Role

This role is based at our Corporate Office in Menomonee Falls, WI.

As Team Leader, Remote Operations Center, you will lead the Remote Operations Center (ROC) and its day-to-day functions. You will monitor the ROC team's functionality, performance and efficiency and review, create and support training, process changes, awareness programs, high-level investigations, applications and hardware used by the team and the service that the team provides.

What You’ll Do

Create and maintain remote monitoring initiatives to support department financial objectives 

Analyze financial data to identify and recommend business plans to enhance the effectiveness of Kohl's shortage initiatives

Determine critical issues, target the root cause of problems and generate creative solutions

Guide store teams and ROC investigators in matters related to company policy and processes

Communicate current trends and performance between the Remote Operations Center and key Loss Prevention Leadership

Create effective training and awareness materials to brand program objectives with Remote Operations Center associates

Monitor team performance and productivity and analyze data to ensure the team operates efficiently

Monitor and report on emergency incidents, safety incidents and weather alerts

Provide support to individualized development plans for team members, fostering an enriched developmental environment

Create an effective work environment by establishing clear objectives, recognizing associates and maintaining open lines of communication

Additional tasks may be assigned 

What Skills You Have

Required

Previous leadership experience

Proficient computer skills, including Google products

Superior verbal and written communication skills

Strong business acumen 

Ability to prioritize 

Critical decision-making during live theft and safety events

Excellent analytical skills

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Preferred

Bachelor's of Science in IS, Finance or Criminal Justice 

MBA/other advanced degree