Job Title:
Team Leader, OperationsJob Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
Responsible to meet all agreed client SLAs and performance parameters
Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service
Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer
To embody the spirit of excellence through team building, able leadership and sound people management skills
Identify areas of concern and under performance and take corrective measures
Responsible for development of team members- team motivation, up-skilling- career development
Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring
Single point of contact for the team and the senior management through effective communication on key deliverables
Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data
Responsible for Customer/client interaction
Assist in scheduling and time management
Allocate work and prioritize
Perform real time monitoring
Evaluate and coordinate operational, administrative, IT and HR issues for the team
Forward non- resolvable issues to the Operations Manager
Team specific attrition and absenteeism management
Team member performance management and identification of training opportunities
Overall experience 3+ years
Key Skills and knowledge:
Team development
Good excel skills
Ability to manage Team Performance
Ability to impart effective feedback
Ability to work in a 24/7 shift environment.
Education
Graduation
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Hyderabad - Unit No. 201, 2nd Flr, Building 4 at MindspaceLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents