Job Title:

Team leader, operations

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

 

Role:  Team Leader

DESIGNATION:  Team Leader

LOCATION:  Mumbai

YEARS OF EXPERIENCE:  5 years experience

 

Your key priorities and responsibilities include and not limited to:  

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsEffectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weeklyIdentify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employmentEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updatesProvide subject matter expertise in handling escalated customer calls as neededConduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activitiesStay current on internal work processes, policies and procedures. Attend required manager development trainingPromote the Concentrix values through both behavior and attitude, including being an advocate for team members

 

 

Personal Attributes/Competencies:

·         Teamwork & Collaboration – Demonstrated Competence

·         Creative Problem solving - Demonstrated Competence

·         Integrity/Trustworthiness - Demonstrated Competence.

·         Willingness to work shifts as necessary.

·         Judgment and Decision Making - Demonstrated Competence

 Educational qualification : Graduate.

 

Disclaimer:-

 

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Mumbai - Paradigm A, 8th & 9th floor, Malad Rajan Pada

Language Requirements:

Time Type:

Full time

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