Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Team Lead – NA Sales Support manages a team of Sales Operations Specialists who are tasked with providing guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.

You will report to our NA Sales Support Manager.

Key Responsibilities:

Leadership & Team Management

Lead, coach, and develop the NA Sales Support team to achieve operational excellenceFoster a collaborative and customer-focused culture aligned with company valuesManage resource allocation and workload balancing through case management

Operational Excellence

Oversee the delivery of primary services centered around collaboration, navigation and support ensuring and accurate support for sales teamsBe a escalation point for complex or high‑impact casesProvide hands‑on specialist support for priority issuesMaintain working proficiency in specialist functions to support the team and ensure continuityMaintain relationships with the Sales teams and other internal functions (Customer Care, Global Revenue Management) to ensure seamless support deliveryReview existing processes to identify candidates for process improvement

The Essentials - You Will Have:Bachelor's degree or equivalent experienceLegal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:Bachelor's degree in Business, Sales, or related field (or equivalent experience).Minimum 5 years of experience in Sales Support, Sales Operations, or Customer Support.Experience with ERP and CRM applications - Salesforce, SAPExperience with analytics or reporting software - PowerBI, Tableau, Qlik

What We Offer:Health Insurance including Medical, Dental and Vision401kPaid Time offParental and Caregiver LeaveFlexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.