Join our dynamic HR Services team as a Team Leader, where you'll empower and guide a group of dedicated associates to deliver exceptional operational support. You'll play a key role in driving team performance, fostering growth, and ensuring a positive experience for employees, managers, and stakeholders. If you're passionate about leadership and making a meaningful impact, this is your opportunity to shine. **What You’ll Do** + Acts as the first point of contact for any issues that arise within the team and from managers, associates, or other stakeholders, escalating to HR Services Leadership as appropriate. Manage daily operations through assisting team members with addressing inquiries or other HR Operations tasks. Coaches team members on applicable inquiry resolution or performance practices. Ensures escalations to higher tiers for issue resolution occur as appropriate. + Monitors Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure timely resolution of inquiries and high quality of HR support is delivered. Measures customer satisfaction and collaborates with stakeholders to ensure adequate results. + Evaluate opportunity to continuously improve HRS processes and workflows to maximize efficiency and effectiveness. Lead initiatives to implement solutions that align to business goals and deliver operational excellence. Collect team ideas, identify trends, and research potential solutions with a focus on end user experience, process efficiency, and automation. + Manage and maintain the Workday Help ticketing platform. Update site as appropriate when changes are necessary, partnering with IT and/or HRIS teams when appropriate. Monitor for any opportunities to create efficiencies in the ticketing process and solution for customer needs. Monitor for outstanding tickets. Manage the knowledge base repository, updating work instructions as needed and communicating changes. **What We’re Looking For** + Candidates must have a bachelor’s degree in human resources, Business or related field. + 3+ years of HR Operations / Tiered Service Delivery or customer service experience; minimum 2 years’ experience in a leadership/supervisory role. + Previous experience in collaborating/communicating effectively across various levels of the organization. + Proven leadership skills with ability to successfully manage a team. **What Will Set You Apart** + Knowledge/awareness of applicable regional laws or regulations. + Hands-on experience working within HCM/case management tools; Workday experience preferred. + Working with or designing/modifying IVR solutions. + Verbal/written communication skills and ability to present topics in a clear and concise manner to audiences of varying levels within the business. + Demonstrated self-motivation, analytical, problem-solving skills, and initiative to drive results. + Strong prioritization and organizational skills. + Proficiency in MS office suite. + Excellent attention to detail while maintaining data integrity and handling sensitive information. + Ability to meet deadlines and work in a fast-paced environment. \#LI-RB3 Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com . Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear (http://jobs.goodyear.com/default/go/Corporate-&-Professional/3944800/) A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) for more information about Equal Opportunity laws and here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) for related information. See Goodyear's EEO & Affirmative Action Policy Affirmation here (https://corporate.goodyear.com/content/dam/goodyear-corp/documents/policies/eeo-and-aa-affirmation/Goodyear-EEO-and-AA-Policy-Affirmation.pdf) . Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details. E-Verify Participation Poster (English and Spanish) (https://E-Verify%20Participation%20Poster%20English%20and%20Spanish) If you have the right to work, don't let anyone take it away. Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear’s Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here (http://recruitifi.com/app/public/agency-registration?solicited\_employer=8ed14977-19f5-49d9-997f-9392c2c544dc%27%3Ejoin%20our%20RecruitiFi%20community) .