Operational Excellence

Oversee daily restaurant operations to ensure smooth, efficient, and high-quality service.Maintain and consistently implement Hyatt brand standards across all service touchpoints.Coordinate closely with kitchen, stewarding, and other hotel departments to ensure seamless operations.Monitor hygiene, safety, and quality standards in compliance with hotel and statutory requirements.

Guest Experience

Actively engage with guests to ensure a warm, personalized, and memorable dining experience.Handle guest complaints and feedback professionally, ensuring timely and effective resolution.Anticipate guest needs and exceed expectations to enhance overall satisfaction and loyalty.

Team Leadership Training

Lead, guide, and motivate the service team to achieve high performance standards.Conduct on-the-job training to ensure strong product knowledge, service etiquette, and grooming standards.Foster a positive team environment that promotes collaboration, discipline, and service excellence.

Sales Revenue Focus

Drive upselling initiatives and promote menu items, beverages, and special promotions.Encourage product knowledge and suggestive selling techniques within the team.Support service excellence initiatives aimed at increasing guest spend and repeat business.

Administration Inventory

Assist with inventory checks, requisitions, and stock control to minimize wastage.Support basic administrative tasks including shift planning, attendance, and daily operational reports.

Operational Excellence

Oversee daily restaurant operations to ensure smooth, efficient, and high-quality service.Maintain and consistently implement Hyatt brand standards across all service touchpoints.Coordinate closely with kitchen, stewarding, and other hotel departments to ensure seamless operations.Monitor hygiene, safety, and quality standards in compliance with hotel and statutory requirements.

Guest Experience

Actively engage with guests to ensure a warm, personalized, and memorable dining experience.Handle guest complaints and feedback professionally, ensuring timely and effective resolution.Anticipate guest needs and exceed expectations to enhance overall satisfaction and loyalty.

Team Leadership Training

Lead, guide, and motivate the service team to achieve high performance standards.Conduct on-the-job training to ensure strong product knowledge, service etiquette, and grooming standards.Foster a positive team environment that promotes collaboration, discipline, and service excellence.

Sales Revenue Focus

Drive upselling initiatives and promote menu items, beverages, and special promotions.Encourage product knowledge and suggestive selling techniques within the team.Support service excellence initiatives aimed at increasing guest spend and repeat business.

Administration Inventory

Assist with inventory checks, requisitions, and stock control to minimize wastage.Support basic administrative tasks including shift planning, attendance, and daily operational reports.

Experience Qualifications

Minimum 18 months of experience in a similar Team Leader or supervisory role within Food Beverage operations.Prior experience in luxury hotels or premium dining environments preferred.

Skills Competencies

Strong communication, leadership, and guest handling skills.Ability to perform effectively in a fast-paced, guest-centric environment.Sound knowledge of food beverage service standards and hygiene practices.

Personal Attributes

Positive attitude with strong team spirit.Passion for hospitality and commitment to service excellence.Well-groomed, confident, and professional demeanor.

Experience Qualifications

Minimum 18 months of experience in a similar Team Leader or supervisory role within Food Beverage operations.Prior experience in luxury hotels or premium dining environments preferred.

Skills Competencies

Strong communication, leadership, and guest handling skills.Ability to perform effectively in a fast-paced, guest-centric environment.Sound knowledge of food beverage service standards and hygiene practices.

Personal Attributes

Positive attitude with strong team spirit.Passion for hospitality and commitment to service excellence.Well-groomed, confident, and professional demeanor.