As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Team Leader – Error Corrections

Locations: Essex | Hybrid

Get To Know the Team

As Team Leader within the Error Corrections team, you will engage, coach and develop a team of Associates to confidently and successfully meet and exceed business targets, improve quality within the team by reviewing quality statistics and putting plans in place to minimize errors. Maximize business opportunities by building and developing positive Customer/Client relationships and be a key contact for areas of the business within CGT and Error corrections, as well as external areas such as clients/financial advisors.

Why You Will Love It Here!

Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeansYour Future: Professional Development ReimbursementWork/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid HolidaysYour Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental LeaveDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityTraining: Hands-On, Team-Customized, including SS&C UniversityExtra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Monitoring of Associate’s work both side by side and remote, creating training plans for new starters as well as existing staff to ensure knowledge retentionCoaching & Feedback to Associates (RON, Incident Report)Managing adherenceReferral ManagementDay to day resourcing of the teamSupport Management Company relationshipsActively contribute to team and departmental meetingsKnowledge retention – support business volumes when necessaryAssist in the planning and implementation of agreed initiativesReview and understand MI – including feedback delivery for Associates out of AdherenceOvercoming objections- be first point of contact on escalated casesBe a role model by adhering to SS&C policies and proceduresTake ownership of personal developmentTo ensure own and teams regulatory training is completed within timescalesMaximise business opportunities by building and developing positive internal and external relationshipsDeputise for Team Manager when they are out of the office – completing all controls that TMs are accountable forGain exposure to HR related conversations and processes, supporting Team Manager with these, as and when they ariseFlexibility to support team with processes and work volumes when business needs dictate.What You Will Bring:Ensure Workware is used efficiently and effectivelyEnsure all training is audited and documented correctlyTo escalate issues or potential breaches to Line Manager/CASS SME, to enable consideration for CASS implications. 

To provide support in ensuring procedures are up to date and any amendments made.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from head-hunters, recruitment agencies, or fee-based recruitment services.

Background Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.