You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The Team Leader, Distribution Compensation is responsible for the tasks that support the contracting, compensation and licensing for the Independent Insurance Distribution, Wealth channels, Advisors / MGAs, National Accounts, Group Benefits, Group Retirement Services and SLFD.
The Administrative team’s function encompasses all aspects of administration support, including but not limited to:
dispatching of central inboxes
monitoring of advisor licenses on a weekly basis
updating agent of record changes
The Team Leader is expected to participate in strategic projects that will deliver sustainable improvement to our business. There will be a focus to streamline current processes across all lines of business.
The incumbent will lead all team members in an administrative role and will help manage any contract workers that are supporting the team. The objective is to maintain the consistent delivery of effective and high-quality services in a timely and professional manner while enhancing client experience and contributing to the continued growth of the business
What will you do?
Demonstrate leadership in timely delivery of all operational activities
Manage work distribution, ensuring workflow efficiency is maintained
Monitor performance targets and service level and take appropriate actions to maximize resources and meet service standards
Motivate and coach team members enabling them to achieve their performance objectives and broaden their field of expertise
Ensure training requirements are identified and actioned to keep staff current
Work with the team to identify, develop and implement continuous improvement ideas
Work with team members to establish priorities with respect to deliverables
Take a proactive approach to client issue resolution to understand root cause and prevent future occurrences
Manage and participate in the implementation of value-added projects and initiatives pertaining to this area
Demonstrate excellent communication and interpersonal skills in order to effectively manage relationships with team members, Advisors/MGA’s and partners
Hire staff, monitor performance, manage problems arising and leverage talent within the team
What do you need to succeed?
University degree of relevant experience or an equivalent combination of education and experience.
Experience in organizing, planning, coordinating and delivering projects
Strong client focus and ability to establish a continuous improvement environment to ensure excellent client experience on a consistent basis
Strong operational expertise in managing a production oriented team, with a focus on continuous improvement and the ability to motivate teams, to ensure efficient and excellent results
Strong organizational skills and ability to establish priorities among a wide range of tasks
Excellent communication and relationship management skills to provide outstanding service to our business partners. This involves effective oral and written communication skills.
Strong problem solving and analytical skills
Demonstrated initiative and creativity
Solution driven approach
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
What's in it for you?
The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2024 Best Workplaces in Canada by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health
*LI-MS
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
56,000/56 000 - 93,000/93 000Job Category:
Sales - Distribution SupportPosting End Date:
07/09/2025