Trinity Health is a national Catholic health system with an enduring legacy and a steadfast mission to be a transforming and healing presence within the communities we serve.
GENERAL SUMMARY
Under general direction provides coordination of a teams activities. Monitors Team's inventory of work and proficiency and effectiveness of activity completion; recommends and implements improvements. Identifies issues and situations which will enhance Team's abilities. Prepares documentation and training experiences. Empowered by Team Manager to coordinate the Team's functional activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Demonstrates hands-on knowledge of procedures and processes unique to assigned Team; demonstrates ability to readily acquire new knowledge.
Actively participates in interviewing and hiring new Team members; provides input for selection and decision.
Assists Manager with evaluation of Team member performance; provides input for evaluation.
Evaluates workflows and processes; identifies and makes recommendations for improvements; measures changes and assesses impacts.
Identifies training and educational opportunities and needs; obtains training and collaborates in training Team members; coordinates required training activities.
Encourages and fosters Team empowerment in work activities; demonstrates ability to regularly perform the functions of any Team member; solicits input and feedback from Team members.
Completes and maintains associates timecards and attendance records.
Serves as problem-solver and resource person for Team's work processes and issues; accountable to resolve problems referred by Team members.
Gathers data to measure Team effectiveness and productivity; prepares necessary reports or summaries of Team activities.
Demonstrates knowledge and skills to effectively interact with systems utilized by PFS department (e.g., Registration, Medipac, personal computers, 3rd party, etc.).
May interact with patients, Finance, Medical Records, clinical department (managers, front-line users), Mercy Information Systems, Physicians, third-party Representatives.
Interviews, trains, evaluate staff. Develops, evaluates, and implements staffing resources, supplies needed to maintain cost effectiveness.
Estimates future needs and makes recommendations concerning supplies, equipment and other capital expenditures.
Reviews, approves, and processes inquiries and patient/insurance refunds within identified procedural dollar ranges.
Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places.
REQUIRED EDUCATION, EXPERIENCE AND LICENSURE
Education: Requires Associates degree in Business Administration.
Experience: Three to five years related experience.
REQUIRED SKILL AND ABILITIES
Demonstrated ability to acquire and implement new ideas and processes with little difficulty.Interpersonal skills to effectively communicate with patients, Team members, co-workers, and other department representatives.Organizational skills to create work plans and time schedules.Demonstrated knowledge of skills and terminology required by work in assigned Team.Analytical ability to effectively and efficiently resolve a broad range of problems.Critical thinking and problem-solving skills.Fluent with Quest techniques and tools required.Demonstrated knowledge with mainframe Registration, Patient Accounting Systems and network applications.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of all duties performed.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.