Location:

11501 Outlook Street - Overland Park, Kansas 66211

JOB BRIEF (PURPOSE)

Under the direction of the insurance supervisor, the person in this position is responsible for servicing and managing a commercial real estate portfolio in the most timely, efficient and responsible manner in order to protect the interest of investors.  Under limited supervision, this individual will perform a wide variety of highly complex tasks or functions which are at times exceptions to standard procedures or guidelines and require additional research for resolution or completion.  This position requires a broad and deep understanding of commercial insurance practices and procedures and the ability to exercise independent judgment to resolve problems. This person is a leader and provides assistance to team members.

ESSENTIAL JOB FUNCTIONS

Manage and service portfolios that are very complex and/or unique in their structure and servicing requirements. Review, analyze and interpret all types of property and liability insurance policies, operating statements and property appraisals for commercial loans to ensure compliance with the loan documents, investor requirements and internal policies and procedures

Assist Insurance Supervisor in monitoring insurance policy reviews and reviewing status reports and follow-up to ensure that reviews are completed timely

Manage and ensure the data contained in the servicing system is updated to reflect the current status regarding insurance policy effective dates and coverage amounts and proper loan review documentation as required are completed in the Insurance System for all loans

Conduct periodic audits of the insurance loan-servicing file looking for special conditions, non-compliant items and requirements that may be problematic. Follow-up to ensure the insurance specialist has resolved all non-compliant findings

Oversee and monitor existing portfolio to ensure adherence to all internal policies and procedures

Perform both classroom and informal training for new employees

Assist the Insurance Supervisor in organizing and gathering of data needed for the preparation of insurance waivers

Review and initiate forced place insurance coverage that is required on the Portfolio due to inaction of the borrower

Interact with borrowers and staff members to resolve unusual circumstances or exception items, as they relate to commercial real estate insurance. Interact with other departments within the company to facilitate the timely resolution of insurance related issues

Authorize routine escrow disbursements following clearly established guidelines

MARGINAL OR PERIPHERAL FUNCTIONS

Recommend revisions to policies and procedures.

Assist insurance supervisor in establishing departmental goals to meet company objectives

Oversee and monitor any force place insurance coverage recommendations

Lead special projects in regards to loan acquisitions or conversions

Assist the department supervisor in leading team when necessary

Respond to customer inquiries that relate to complex insurance needs

REQUIRED QUALIFICATIONS

Broad based commercial insurance, loan servicing experience, or supervisory experience.

Legal document review and interpretation experience

Detail oriented and task management focused

Excellent verbal and written communication skills

PREFERRED QUALIFICATIONS

Bachelors degree

Seven years experience in commercial insurance lines or similar analytical role.

Three years commercial insurance agency or insurance carrier work experience.

Industry related designation or licensing.

1-3 years supervisory experience.

COMPETENCIES/SKILLS

Strong commitment to quality customer service

Creative and critical thinking in problem solving

Proactive leadership and initiative on complex and critical projects

Ability to multi-task effectively and assist other in prioritization of tasks

Expert ability to navigate systems and input data effectively

Ability to work in a team environment and motivate others

Strong interpersonal skills and professional conduct

Ability to manage change and foster teamwork

EQUIPMENT USED

Standard office equipment (PC, phone, fax, copier, calculator)

TRAINING REQUIRED

On the job training as required

JOB LOCATION

Key Commercial Mortgage in Overland Park, KS

Job Posting Expiration Date: 11/07/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.