**Additional Information** **Job Number** 25170329 **Job Category** Food and Beverage & Culinary **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Melbourne%20Hotel%2C%2027%20Little%20Collins%20Street%2C%20Melbourne%2C%20Victoria%2C%20Australia%2C%203000) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **_Marriott International – Sheraton Melbourne Hotel_** _“Take care of associates and they will take care of the customers.”_ _This is our founder’s philosophy, and it has made Marriott International a great place to work for more than 85 years. Our people-first culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA._ **_Position Summary_** _We are seeking a dedicated and experienced Food and Beverage Supervisor to lead and support the daily operations of our dining and beverage outlets. This role requires a hands-on leader who can ensure exceptional service standards, foster teamwork, and maintain a welcoming environment for both guests and staff._ **_Key Responsibilities_** **_Operations & Guest Service_** _Supervise and coordinate front-of-house operations to ensure seamless service delivery and guest satisfaction._ _Ensure team members work collaboratively to meet service standards and respond promptly to guest needs._ _Perform opening and closing duties, including setup of supplies and equipment, cleaning of work areas, and securing the premises._ _Maintain cleanliness and hygiene throughout service hours, adhering to “clean-as-you-go” practices._ _Monitor dining areas for seating availability, guest safety, and overall experience._ _Report any incidents involving employees, guests, or vendors to management and Loss Prevention immediately._ _Document and communicate relevant operational information to management._ **_Leadership & Staff Management_** _Support management in recruitment, training, scheduling, performance evaluation, and disciplinary actions._ _Motivate and coach team members, serving as a role model for professional conduct and service excellence._ _Uphold company policies, safety protocols, and security procedures._ _Maintain a professional appearance and ensure team compliance with uniform standards._ _Operate effectively across multiple areas including In-Room Dining, Restaurants, and Banquets, demonstrating flexibility and strong all-rounder skills._ _Read and interpret Banquet Event Orders (BEOs), align team operations accordingly, and inspire associates to deliver flawless service._ _Design, coordinate, and deliver F&B-related training to upskill and motivate staff, supporting a culture of continuous improvement._ _Demonstrate excellent administrative and organizational skills to manage rosters, event paperwork, and operational reporting._ **_Guest Relations_** _Greet and acknowledge guests in accordance with company standards._ _Anticipate and address guest needs, including assistance for individuals with disabilities._ _Communicate clearly and professionally with guests and colleagues._ _Express genuine appreciation to guests and foster a positive dining experience._ **_Operational Standards_** _Ensure adherence to quality and service expectations._ _Conduct visual inspections of equipment and tools to ensure functionality and safety._ _Perform physical tasks including standing, walking, lifting, bending, and reaching throughout the shift._ _Navigate confined or elevated spaces, stairs, and service ramps as required._ _Execute other duties as assigned by management._ **_Critical Tasks_** _Adhere to all company and departmental policies and procedures._ _Safeguard the privacy and security of guests and colleagues._ _Maintain confidentiality of proprietary materials and information._ _Ensure uniform, name tags, and personal appearance are clean, hygienic, and compliant with company standards._ _Protect company assets including tools, equipment, and machines._ _Respond to guest service needs in a professional, positive, and timely manner._ _Support colleagues to ensure adequate coverage and prompt guest service._ _Greet every guest with a smile, eye contact, and a friendly verbal greeting, using their name when possible._ _Anticipate guest needs by asking questions and observing preferences and act on them whenever possible._ _Actively listen and respond positively to guest inquiries and concerns using brand-specific service protocols (e.g., LEARN, PLEASED, Guest Response, LEAP)._ _Provide guidance and assistance to coworkers to ensure task clarity._ _Engage in effective communication with team members to exchange information._ _Treat all colleagues with dignity and respect, fostering a supportive work environment._ _Build and maintain positive working relationships across departments._ _Collaborate with others to promote teamwork and achieve shared goals._ _Maintain cleanliness of work areas throughout the day using clean-as-you-go practices._ _Assist your own and other departments as needed to ensure optimal guest service._ **_Qualifications_** _Previous supervisory experience in Food & Beverage operations within hotels, restaurants, or events._ _Strong leadership, communication, and interpersonal skills._ _Ability to thrive in a fast-paced, multi-outlet environment._ _Excellent organizational and administrative skills._ _Flexibility to work a variety of shifts including weekends and holidays._ _Hospitality graduate preferred._ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.