**Job Description** Position: Team Leader **Job responsibilities:** · As a steward of the order to cash process, you will understand the ins and outs of sales policies, processes, and systems & support the internal teams with the processing of all cases · Provide consultative support to Sales Representatives on the Deal Desk process via email, video conference, internal messaging tools, and cases/Service tasks within the CRM · Provide operational and administrative support to Sales Representatives · Monitors the Deal Desk Case queues, consistently maintaining case SLAs and handling requests defined in scope. · Follow up with Sales Representatives to retrieve required information to resolve cases quickly and in accordance with sales policies. · Ability to work across NAMER, EMEAL, or APAC time zones · Work with Cross functional Teams on cases where required to resolve the case · Build and maintain strong relationships and communication with Sales Team, In- house Global Deal Desk Team & cross-functional teams · Educate Sales Representatives in partnership with the in-house Deal Desk team on processes, and best practices, to improve performance and release sales capacity to core sales activities · Manage escalations on the Deal desk cases enquiries by prioritizing such cases. · Provide support to other team members, assisting with onboarding, day-to-day training, and working to solve problems · Provide consultative support namely pricing etc to Sales teams to drive strategic deal structuring · Leverage account and customer insights to support complex deal structuring and execution. · Bring industry best practices and benchmarks to continuously enhance Deal Desk operations and strategic guidance. · Ability to manage significant volumes of causes related to complex deal structuring **Qualifications & Skillset:** · 2 + years' experience in Enterprise SaaS/B2B Industry, deal desk, Quote to Cash, sales operations or contracts management · Excellent interpersonal, proficient English Writing & Verbal communication skills is mandatory · Experience of working effectively with Multiple Stakeholders and Cross functional Teams. · Strong business acumen, organizational, time management skills and attention to detail · Ability to learn quickly in a dynamic and collaborative environment · Ability to multitask & process a high volume of transactions with accuracy at times during Month end & Quarter end. · Proficient with Google and Microsoft Office products · Understanding of and experience with quote-to-cash processes and Sales lifecycle preferred · Experience in CRM like Microsoft Dynamics 365, Salesforce and Oracle is preferred · Ability to Operate with Customer-focused mindset Interacting effectively with remote teams · Strong business acumen-understanding of sales/commercial processes · Attention to detail and accuracy in deal execution · Problem-Solving and Critical Thinking capabilities · Ability to work cross-functionally in a fast-paced, ambiguous environment · Ability to embrace change and adjust communication style to suit different contexts and individuals. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.