JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Team Leader -Accounts Receivable

We are seeking an experienced Team Lead to oversee daily collection operations for lease rent and Fees, Expenses, Rent, and other charges within our commercial real estate portfolio. This role reports to the Assistant Manager and manages Team Leaders while working closely with Subject Matter Experts (SMEs) to ensure optimal collection & AR performance and SLA compliance

What this job involves:

Team Management & Leadership, ability to lead and mentor a team of 10-12 collection specialists and SMEs

Should have good understanding on updating live dashboards tracking DSO, collection efficiency, and aging buckets

Oversee dispute resolution and complex collection scenarios

Understand and should have hands on experience tiered approval workflows based on customer risk profiles

Monitor and drive the team to capture accurate MIS and report to management as required

Undertake monthly performance reviews and continuously strive to upskill the team from an industry, domain, and 'soft skills' perspective

Lead team to achieve monthly collection targets and oversee utilization of team, working across collection platforms

Ensure team proficiency in communication tools (Outlook) and reporting systems

Document daily operational challenges and system limitations, submit monthly enhancement requests to CI & Digital teams with business case justification, and coordinate implementation of approved system improvements

Maintain and update collection SOPs monthly based on process changes, ensure team adherence through weekly checklist reviews, and establish clear escalation criteria with defined handoff timelines between collection stages

Should have experience of conducting root cause analysis for collection issues occurring >3 times monthly, implement corrective actions within 5 business days, and track resolution effectiveness through reduced recurrence rates

Prepare and maintain audit-ready documentation for all collection activities, coordinate with auditors during quarterly reviews, respond to audit queries within 24 hours, and ensure zero collection-related audit findings

Conduct quality audits of collection activities and documentation

Conduct daily huddles and weekly team meetings to review performance metrics

Provide coaching, training, and performance feedback to team members

Manage workload distribution and resource allocation across the team

Handle escalations from team members and complex tenant issues

Track and report team performance metrics using established dashboards

Drive monthly one-on-one performance coaching sessions with each team member, identify specific skill gaps, and implement targeted development plans

Maintain 100% compliance with collection procedures through daily activity monitoring, weekly policy adherence audits, and immediate corrective action implementation for any regulatory or lease term violations

Drive monthly one-on-one performance coaching sessions with each team member, identify specific skill gaps, and implement targeted development plans

Sound like you?

Our successful Leaders

Engage and communicate clearly, confidently, and in a concise manner with internal and external stakeholders and see things from their perspective with solution-oriented approach

Driven to succeed and love achieving challenging goals

Bring a structured and organized approach to everything they do.

Communicate and collaborate to achieve success

Thrive under pressure and deal effectively with tight deadlines and high expectations

Keeps a client & process centric approach

Operational and accounting acumen

To apply you need to be:

Accounting Background (B. Com/M. Com/MBA Finance)

Prior experience of  6-8 years with minimum Team Handling experience of 3 Years

Ability to handle 10-12 team members

Strong accounting knowledge, people management, communications, and interpersonal skills, and a keen learner

Excellent working knowledge of MS Office tools, including Excel skills, e.g. Pivots, complex formulas, etc.

Excellent written and verbal communication skills and have ability to develop and manage stakeholder relationships (internal and external) remotely

Must be able to work under pressure and prioritize work assigned and work to adhere to tight deadlines

An approachable personality and adept at managing and developing capability of team and act with integrity

Knowledge of Real Estate Accounting and PMS (Property Management System) will be an added advantage

What we can do for you:

At JLL, our purpose is to shape the future of real estate for a better world.

We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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