Job Summary:
The Team Lead – Order to Cash will oversee end-to-end OTC operations, ensure efficient processing of orders, timely billing and collections, dispute resolution, and cash application. The person must lead a high-performing team, collaborate across functions (Sales, Finance, Customer Service etc.), maintain and enhance processes and systems, and have hands-on experience with Salesforce (CRM or related modules) to support operational / stakeholder communication, reporting, and issue resolution.

Key Responsibilities:

Manage the full cycle of Order to Cash process:
Order management → Invoicing/Billing → Cash Application → Collections → Dispute / Deduction handling → Reconciliations & Close-of-period activities.Ensure accurate & timely order entry, invoice generation, and payments received per agreed terms.Lead and mentor the OTC team (typically collection agents, billing specialists, dispute resolution personnel), set clear goals, monitor performance metrics (DSO, aging of receivables, billing accuracy, dispute turnaround time, collection efficiency etc.).Work closely with Sales, Customer Success, Product, Finance and Customer Service teams to resolve customer queries, order issues, billing discrepancies, credit limits etc.Use Salesforce (CRM/Service Cloud/Sales Cloud etc.) to track orders, manage customer queries or cases/disputes, escalate issues, maintain communication with sales & customer teams.Generate & analyse OTC reports/dashboards (in Salesforce and/or ERP) to monitor KPIs, identify bottlenecks/improvement areas, present findings & implement corrective actions.Maintain process documentation, standard operating procedures (SOPs), ensure compliance with company policy, internal controls and audit requirements.Drive process improvement / automation initiatives to optimize efficiency, reduce errors, and improve cash flow.Coordinate with IT/System teams for system enhancements, integration between Salesforce and ERP / Billing Systems / Finance Systems.