At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated Team Lead to join our Customer Care team in Bogotá. In this role, you will be responsible for leading a high-performing team to provide timely, quality service while ensuring total customer satisfaction and operational excellence. You will join a collaborative local team dedicated to maintaining the highest standards of safety and service delivery within our global organizational culture.

What You’ll Do

Lead and coach your team to ensure the prompt and accurate completion of all customer service requests while maintaining daily and weekly performance logs.

Collaborate with the Warehouse and Operations Supervisors to manage staff workloads, coordinate training, and drive business performance through clear communication of goals.

Ensure compliance with all health and safety standards, organizational policies, and workflow procedures to protect customer assets and employee well-being.

What You’ll Bring

1+ years of experience in Customer Service or Call Center roles, with a specific focus on customer retention.

Strong knowledge of customer journey mapping and a passion for identifying and satisfying customer needs.

Proven ability in analytical problem-solving, team coaching, and managing workloads in high-pressure, dynamic environments.

Advanced English proficiency (C1+ or higher) and intermediate Microsoft Excel skills are required for this role.

What We Offer

Location: Bogotá, Colombia (Hybrid/Autonomous Telework model with office presence). Shifts: Monday to Friday, with fixed schedules available from 8:00 a.m. – 5:00 p.m. EST or 11:00 a.m. – 8:00 p.m. EST.

Competitive compensation and Total Reward offerings to support your career, family, and financial wellbeing.

Monday to Friday work schedule to support work-life balance.

Commuter Service: Transportation provided from Portal 80 to the office and back for in-person workdays.

Technology Package: Modern equipment and accessories provided for your remote and office tasks.

Global Connectivity: Opportunities to learn from and grow with over 26,000 teammates across 52 countries.

Inclusive Culture: A safe and diverse environment where you are encouraged to be your authentic self.

Ready to lead a winning team and grow your career with a global leader? Apply today to join the Iron Mountain family and help us innovate the future of information management!

Category: Customer Support