Job Description An employer in the Cincinnati area is seeking a Team Lead to support the launch of a new Asset Protection Center of Excellence for a major grocery retail client. This role will oversee a team focused on customer claims and video review, ensuring service delivery meets client expectations and operational standards. The Team Lead will work closely with the Operations Manager and be responsible for hands-on support, coaching, and performance management of 1520 team members. Key Responsibilities:  Supervise and direct daily activities of the Center of Excellence support team.  Coordinate services with client personnel and ensure alignment with client policies and procedures.  Provide behavioral coaching, performance feedback, and development support to team members.  Monitor KPIs such as speed of answer, response time, and ticket resolution.  Review and maintain weekly productivity reports using client systems and tools.  Monitor feedback channels and ensure insights are shared with the team.  Provide weekly summaries to the client on team composition, performance, and productivity.  Schedule and assign shifts, ensuring adequate coverage and service consistency.  Step in to perform hands-on work when needed to support service delivery. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 23 years of experience in a lead or supervisor role.  Strong coaching and team development skills.  Experience managing team efficiency and driving performance against KPIs.  Background in contact center environments (chat, voice, email ticketing).  Ability to manage and support a team of 1520 individuals. Experience in Asset Protection, surveillance, or third-party security services.  Familiarity with client-facing service delivery and escalation processes. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.