Job Title: Team Lead Job Description At Concentrix, we deliver **B2B Sales Services** with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining **Strategy + Talent + Technology** , we enable our clients to scale faster, work smarter, and consistently grow their revenue through data-powered insights and proven methodologies. **Concentrix B2B Sales** fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners. We are looking for a results-driven **Customer Success Team Lead** to join one of our accounts. You will lead a team of talented customer success associates, focusing on enhancing client satisfaction and team performance. If you're passionate about team leadership, excelling in customer service, and driving team success in a high-energy environment, we want to hear from you! **What you'll be doing:** + Oversee and manage a team of customer success associates, ensuring adherence to company policies and legal requirements, including attendance and performance monitoring. + Monitor team performance and provide coaching to ensure that quality, productivity, and customer service standards are met or exceeded.Maintain detailed reports and tracking documents for feedback and action plans. Ensure accurate documentation of customer issues and resolutions, sharing insights with the team. + Handle escalated customer issues promptly, providing effective solutions to ensure customer satisfaction. + Provide guidance to team members on handling customer objections and using counter-objections effectively to facilitate sales closings. + **This is a Fully Remote position with working hours from Monday to Friday, 18:00 PM - 03:00 AM.** **What we're looking for:** + Prior experience in Leadership within a Sales, Customer Success or Customer Support capacity. + Fluency in English - written and spoken. + Ability to mentor and empower team members, fostering an environment that promotes professional growth and enhanced performance. + Exceptional communication, presentation, and negotiation skills, with the ability to convey ideas clearly and effectively. + Organizational and analytical skills, with a proven track record of managing multiple tasks and priorities efficiently. + A strong focus on customer satisfaction, with the capability to anticipate client needs and deliver exceptional service. + Ability to inspire and motivate a team to collaborate effectively, driving collective success. + Capable of working independently under high pressure, maintaining a high degree of autonomy while ensuring quality standards are met. + Ability to meet deadlines without compromising on the quality of work, fostering effective relationships with both team members and clients. **Our perks:** + Monthly transportation and internet allowance. + Additional pay for night hours work. + Quarterly performance-based bonuses. + Additional health and dental care plan (fully covered by the employer). + Life insurance. + Voluntary Sport Card (Multisport). Please send us your CV in English. Only short-listed applicants will be contacted. All applications will be treated as strictly confidential Help us G.R.O.W. Join us! \#LI-DNI Location: BGR Sofia - Advance Business Center Language Requirements: English (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**