Company Description

 

Job Description

Work Standards:

Applies the highest quality standard in all areas of responsibility Demonstrates strong client service skills, teamwork, and collaboration Proactively plans and multitasks to maximize productivity Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration Support and promote company policies and procedures Proactive and effective escalation to appropriate management Ensure that the quality policy program is understood, implemented, and maintained; identify, prevent, or correct any departures from the quality system Enforces safety policies across all areas of responsibility Perform all functions in support of and in compliance with all state and federal employment regulations Communicates effectively with client staff members Conducts all activities in a safe and efficient manner Performs other duties as assigned

Leader of Direct Reports: 

Foster a positive and professional work environment Communicate a clear vision and motivate staff to excel Monitor and approve employees’ time worked through time-entry system Follow communication plan policy for regular meetings as directed by your business unit Coach, train, and develop others within the group with respect to their personal development to maximize performance Manage workflow and perform daily monitoring to meet customer service needs and KPI Conduct semi-annual performance reviews and interview applicants Perform training record review for direct reports Ensure data integrity record keeping to maintain compliance Confront and address problems, concerns and performance issues in real time Expand self-awareness and develop leadership skills as defined; attend applicable leadership training based on identified needs Effectively delegate and exercise accountability of self and others Serve as floor supervisor on a daily basis, effectively transition from peer to leader Participate in succession planning with supervisor in preparation for growth of team and self Customer Obsession: Support and coordinate information for calls/audits Numeracy: Basic understanding of quoting process. Identify and take action when pricing is inaccurate.

Qualifications

Minimum Qualifications:

Bachelor's degree or equivalent experienceMinimum 3 years' professional experienceBackground or understanding of Client Pricing, Project Scope Creation, or Biopharmaceutical Analytical TestingAuthorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

Position will be Full-Time, First Shift, 8am-5pm Monday-Friday.. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply. 

What we Offer:

Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.