As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Purpose of the position
As a Team Lead, (RTR) Transactional Excellence at Hiab, you’ll lead a team of 10–15 professionals dedicated to delivering accurate, timely, and efficient accounting services. You’ll be responsible for driving operational excellence, ensuring compliance, and building strong relationships with internal stakeholders across the business.
This role offers a unique opportunity to shape and grow RTR processes in a dynamic, international environment. You’ll work closely with global process owners and transition teams to build scalable service delivery, support continuous improvement, and foster a culture of customer-centric collaboration. If you’re a strategic, people-driven leader ready to make a lasting impact—Hiab is the place to lead with purpose.
Main tasks and responsibilities
Lead & develop a team of 10 to 15 team members (depending on the area); represent team interest in management forums;
Manage team resources against skills, workload and availability;
Manage team performance, meet process SLAs and KPIs and manage customer expectations;
Build positive working relationships with the BAs;
Identify continuous improvement opportunities; implement improvement programmes when necessary;
Support continuous improvement projects;
Receive and resolve employee inquiries from first line specialists when specific, in-depth functional knowledge is required and escalate if required;
Provide improvement ideas for RTR processes to the HBC Solution and Process Owners;
Provide support to the Solution Owners and Process Owners;
Build positive working relationships with the Local BA customers and end-users;
Drive the customer-centric culture and service delivery;
Provide timely and accurate reporting per agreed reporting schedule;
1st escalation point for process-related issues;
Constant focus on customer satisfaction;
Be part of building up the RTR area in the HBC in close cooperation with the project team;
Participate in transition activities when applicable - Support the functional workstream
and transition of processes incl. Knowledge transfer and work shadowing;
All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements.
What you’ll need to succeed
Education
Minimum bachelor degree in finance or business
Experience
+ 5 years of experience of which 1-2 years in a supervisory role in RTR (preferably from a Shared Services/BPO environment)
Competencies
Strong experience in operations in the RTR area
Experience with simple to complex query handling
Good understanding of internal controls & risk management
Strong customer service focus and interpersonal skills
Strong analytical, problem solving and organisational skills
Ability to work under pressure to strict deadlines
Knowledge about RPA, ERP/Cloud solutions
Full professional proficiency of written and oral English
You will be part of
We offer you the opportunity to lead and grow within a dynamic, global finance organization. In this role, you’ll apply your leadership and accounting expertise while driving excellence in RTR service delivery. You’ll collaborate with engaged, supportive colleagues and have the chance to develop both professionally and personally in a culture that values continuous improvement and teamwork.
Benefits include:
Attractive compensation package Healthy work environment - company sponsored medical insurance program Food vouchers Work-life balance – 25 days paid vacation, company events Transportation allowance Optional Multisport card Performance-based bonuses A brand new modern office in a great area in Sofia Interested to join?
If you are excited about this opportunity, please submit your application and CV in English.
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Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com